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DCH Paramus Honda

(6,365 reviews)
Visit DCH Paramus Honda
Sales hours: 9:00am to 8:30pm
Service hours: 7:00am to 7:30pm
View all hours
Sales Service
Monday 9:00am–8:30pm 7:00am–7:30pm
Tuesday 9:00am–8:30pm 7:00am–7:30pm
Wednesday 9:00am–8:30pm 7:00am–7:30pm
Thursday 9:00am–8:30pm 7:00am–7:30pm
Friday 9:00am–8:30pm 7:00am–6:00pm
Saturday 9:00am–7:30pm 7:30am–4:00pm
Sunday Closed Closed
2025 consumer dealer award
View 11 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (201) 393-2489 (201) 393-2489
Used (201) 584-5312 (201) 584-5312
Service (201) 409-7391 (201) 409-7391

Reviews

(6,365 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of DCH Paramus Honda from DealerRater.

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the best dealer ever!!Very good expirience

If you waana buy a honda,this is write place,I promise

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for sharing your review with us! It is a pleasure to know that our team provided you with such excellent assistance. We hope to see you again!

Excellent!

Excellent service by the whole team. The facility is real good. Even the guy that cleans is so friendly and willing to assist you whith the coffee.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your review with us! It is a pleasure to know that our team provided you with such excellent assistance. We hope to see you again!

Smooth

This is the smoothest transaction I have ever experienced. Alex Bernabe is so helpful, he answered all my questions with full of confidence, very knowledgeable and HONEST. I would certainly recommend him to all my co workers and friend. Next year my son is the rin he 17 and will be driving I will definitely use Alex Bernabe again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your review with us! It is a pleasure to know that our team provided you with such excellent assistance. We hope to see you again!

Very Nasty & Unprofessional Service Department

Second time seeking to obtain service of my vehicle which I purchased at this dealership. The first was two years ago when I scheduled break-pad and rotor replacement. This appointment was made almost two weeks in advance, upon my arrival, on time, I was told that I would have a 6 hour wait. On Tuesday, September 10, 2019, I sought to make an appointment for a series of serious issues....as my vehicle is under 6 years of age and had under 73k miles I was forwarded to a scheduler.......this woman told me to “Be Quiet” twice and continued interrupting me as I was seeking to explain, saying “Oh my God”. I told her I would go elsewhere and hung up. Ad insult to injury, she calls me back and leaves a detailed message saying that I no longer have an appointment for the next morning and that the earliest appointment available is the 20th of September. I will never purchase a Honda from them again......they are quick to take your $$$$.....but you can not rely on them for any level of vehicle service. Lastly, I not only saved her message to me...I also have my initial call recorded.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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Dealer response

We apologize for the experience you had while visiting us. Please give us a call when you have a moment of time, we would like to further discuss the situation. (201) 426-4676

Lease

Nice communication and learn experienced from Paul,giving me much knowledge including the leasing and good service,Paul doing good on explaining every single thing that I wanted to k now.including enough time time to think about leasing or buying.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair 2.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Thank you for taking the time to leave us a review, Ron. I am sorry that you did not receive the level of service we strive to deliver to every customer. I would love to hear more about your experience and what we could have done better to assist you. Please give me a call. Kristal 201-518-2066.

DCH Paramus Honda

I just purchased a certified Honda CRV EXL today and the service and sales person was beyond my expectations. The dealership was very busy which will tell you there a good dealer. I’ve been looking for a car for about a month. They were able to give me the deal I was looking for. Not pushy but very respectful. And oh, by the way I love my car!! Thanks Abel!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Dealer response

Thank you for your 5-star review, Rick. We are glad to hear that you are enjoying your CR-V! Kristal 201-518-2066.

Top notch service

The salesman was very nice and very knowledgeable about everything. He help me to pick the car of my color and gave me the price I wanted and also that fit in my budget. I wish everyone good luck and happy business for the years ahead.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you for your positive review, Hareshjshah. We pride ourselves on customer satisfaction, and are happy to hear that Alex and Carlos did a great job assisting you in your vehicle purchase! Kristal 201-518-2066.

Great dealership!

Hard to beat deals, compared to other dealers. Friendly atmosphere, honest, up front, open to negotiations. Buying process was very smooth. Jenssy Diaz was a class act. ,

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Thank you for your 5-star review, R2. We are glad that Jenssy provided you with excellent service! Kristal 201-518-2066.

Very good buying experience, appreciate the professionalism

So far my experience with the dealership in general and my sales rep Harold has been very professional and very personable as was Alberto in Finance. I purchased a 1 year old Accord Sport that I'm picking up in a couple of days when I get back in town. I have purchased many vehicles from working with everything from dealerships, private owners, Manheim, and wholesale buyers. I feel that I understand the car business and there were no tricks or gimmicks at Paramus Honda, it was a very good experience and they are very concerned with maintaining their great reputation and it shows.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your review with us! It is a pleasure to know that our team provided you with such excellent assistance. We hope to see you again!

excellent dealership

very helpful , will always come back to Paramus Honda . thank you for being very knowledgeable . took the time to explain everything with plenty of options

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your review with us! It is a pleasure to know that our team provided you with such excellent assistance. We hope to see you again!