Reviews
Positive experience
Overall a great experience at DCH Paramus Honda purchasing my 2019 Civic Hatchback after receiving an excellent internet price. Salesman Osvandy Arias warmly greeted me at the door and was very knowledgeable about the car as we took it for a test drive. When it came to financing, Dee Mustafa was friendly, professional and not at all pushy in terms of extra products. The dealership is very well maintained and comfortable, with free beverages and nice seating areas. For such a large location, I am impressed with the attention to detail and service that was provided. The only reason that I didn't give them 5 stars is because the car buying process took too long, nearly 6 hours from start to finish on a weekday, even when I knew exactly what I wanted and had my paperwork ready. If they can better streamline their personnel and various departments, they will be unbeatable as a dealership. Thank you
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Michael, thank you for taking the time to share your experience. It is a true pleasure to hear that from the start, our team was able to provide you an excellent price on a 2019 Honda Civic Hatchback! We strive to provide each customer with an excellent experience and are glad that you felt welcomed and comfortable in our showroom. We also thank you for your patience during your visit. We thank you for your business and truly look forward to working with you in the future. Enjoy your new, Civic, we hope you are loving it!
Positive experience
Personal, caring service, good email follow up, great lease price, detailed new car delivery experience. Good guidance to the right car for our family. Would recommend!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the five-star review! It is a pleasure to hear that our team was personal, caring and provided you with a great deal on a vehicle! We thank you for your business and look forward to seeing you again soon!
Positive experience - could be excellent if more streamlined
Overall a great experience at DCH Paramus Honda purchasing my 2019 Civic Hatchback after receiving an excellent internet price. Salesman Osvandy Arias warmly greeted me at the door and was very knowledgeable about the car as we took it for a test drive. When it came to financing, Dee Mustafa was friendly, professional and not at all pushy in terms of extra products. The dealership is very well maintained and comfortable, with free beverages and nice seating areas. For such a large location, I am impressed with the attention to detail and service that was provided. The only reason that I didn't give them 5 stars is because the car buying process took too long, nearly 6 hours from start to finish on a weekday, even when I knew exactly what I wanted and had my paperwork ready. If they can better streamline their personnel and various departments, they will be unbeatable as a dealership. Thank you!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Michael, thank you for taking the time to share your experience. It is a true pleasure to hear that from the start, our team was able to provide you an excellent price on a 2019 Honda Civic Hatchback! We strive to provide each customer with an excellent experience and are glad that you felt welcomed and comfortable in our showroom. We also thank you for your patience during your visit. We thank you for your business and truly look forward to working with you in the future. Enjoy your new, Civic, we hope you are loving it!
Great buying experience
Want to thank Diego for a great experience. You made the buying process simple and easy. Keep up the good work. Best of luck. Wk
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the five-star review, Sam! We are glad to hear you had a positive experience while visiting us. We thank you for your business and hope you are loving your new vehicle.
Excellent customer service.
Ray Crespo Was my sales men, he was exceptional he went above an beyond, I will definitely keep doing business with him in the future. My finance manager was Alberto Cabrera wonderful guy very friendly and explained everything super clear to me, very honest guy. I definitely recommend this dealership. Thank you for everything !
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the five-star review, Yolan! It is a pleasure to hear that Ray was exceptional throughout your visit. We truly appreciate your kind words and look forward to seeing you again in the future!
Quick purchase!
Came in off of a referral from a friend of mine. Agreed to terms, paperwork was printed, signed documents and drove off in my new car in just a smidge over an hour. Quickest car purchasing experience I have ever had. Leslie was awesome and govaia was as well. Both very professional and honest
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the five-star review! We are glad to hear that you were able to drive off in a new vehicle in an hour! We thank you for such kind words and are happy to have provided you a great experience. See you soon!
Thank you for all your help
Alex Bernabe was very professional and led my test drive smoothly ! Thank you for all your help! Highly recommended ! He had a smile on his face from start to finish :)
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Heather, thank you for taking the time to share your five-star review with us! We are happy to hear that Alex was helpful and professional throughout your visit! We hope to see you again in the future.
Above and beyond!excellent
Made a purchased and he made it so easy for me and my wife!i am definitely coming back and tell all my families and friends to come see him!very patience and cool dude!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your five-star rating with us! We are happy to hear that Alex made your purchase simple and easy for you and your wife! We hope you are loving your new car and hope to see you again soon!
Best customer service and sales person listen to my request
My sales person was very detailed in showing me the car and the step by step process to buying the car he listen to what I wanted and stood close to my budget had a great experience and definitely recommend the place to everyone.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the five-star rating! We are happy to hear that you had a wonderful experience visiting our dealership We hope to see you again in the future. Thank you!
Easy and professional experience
I just started my 3rd lease with DCH Paramus Honda and this experience was the best one yet. After getting the runaround and feeling manipulated by a different car brand dealership, working with Jesus Olivares on my lease was a breath of fresh air. The process was pleasant, communication was clear, and I never once felt pressured or like I wasn't being taken seriously as a customer. If you're in the market for a Honda, DCH Paramus is a great dealership to start a relationship with!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Jackie, thank you for the five-star rating! We are glad to hear that each time you visit us your experience becomes greater! We thank you for sharing that Jesus was pleasant, clear and communicative. We hope to see you again for your next lease, thank you for being apart of the DCH family!