DCH Paramus Honda

I’m very grateful for the service, they are very professional and Renato was excellent. Thank you so much for the opportunity to be proud of owner of a Honda from DCH

Our experience at DCH Paramus was excellent. We were able to get an terrific car at a fair price. They also went what I considered above and beyond with their efforts to help me turn in my leased Hyundai. Top notch, premium service all around.

The sales department was not organized. I waited long periods of time and had to submit the same documents, drivers license, Costco card, several times during my three visits. When I went to pay for the car, the finance department needed the same information and questioned why my deposit was an uneven amount. I told them that the sales person instructed me to leave a 10% deposit on the vehicle. Picking up the car took a couple of hours even though I was paying cash and had made an appointment prior to coming. I would suggest that the customer's information is collected once and folder is made with the information that other departments and the same sales person doesn't ask for the same documents over again. I wish there was a "maybe" recommendation because I was happy with the car and there were several nice people that assisted me with my registration and a need to go to the service department shortly after purchasing the vehicle. The service department experience exceeded my expectations.

Some of the people here can be really pushy if they feel like they can take advantage of you. My experience with Kadir, the salesman assigned to me, was really unpleasant. He wasn't particularly knowledgeable about the various Honda models (Fit vs. Civic) and even gave me the wrong answer when I asked him about the size difference between the two! (The Civic is over a foot longer than the Fit, even though he told me that they were only 3-4" different in length. This was obviously wrong when I went to go look at the cars and then looked it up online myself.) And then, when we were out in the lot looking at the inventory, he didn't even seem to know what was in stock. He showed me 2 different Fits, but didn't even show me the 3rd one on the lot, which I found myself when we were walking around! He was generally quite unhelpful and I'm fairly certain he was even trying to just avoid me when I came back to the dealership around two weeks later to look into a service problem. Don't work with Kadir unless you like getting pushed around, ignored, and terrible customer service! Jerrod, in the finance department, wasn't exactly all that pleasant to work with either. He was very pushy and seemed to belittle me for not agreeing to the finance option that he proposed. Danny, part of the management team, was the only employee that I would work with again. I understand that sales people can be a little pushy, because they are trying to sell you something after all! However, you're still a customer and they should treat you with respect. Danny was pleasant and respectful and that's all one can ask for as a customer.

Kim Young was the guy helping me with my new Pilot purchase , very helpful guy and easy to deal with, I am happy with the car and the deal i got from Kim ,recommended A+++

I soon we ger in the dealer the people was nice, omar helps us with to much contesey and i hope to have more busines with then in the future

We were greeted immediately and the environment was extremely friendly. There was no pressure to purchase anything extra. They made sure every step was simple and painless for us.

Kadir helped us out a lot. He made every step as simple as possible and even fixed a small scratch that was on the pre-owned car we were interested in. We were never pressured into buying anything extra that we didn't need.

We were buying a used 2015 Pilot for our son. Everything went very smoothly with our purchase. Kadir, our salesman, was very helpful. Overall a good experience.

Service is good, salesman is very patient and helpful. Dealership is clean and comfortable. Explaining the fontion of car well, we had a great experience. We will be back again.