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DCH Paramus Honda

(6,342 reviews)
Visit DCH Paramus Honda
Sales hours: 9:00am to 8:30pm
Service hours: 7:00am to 7:30pm
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Sales Service
Monday 9:00am–8:30pm 7:00am–7:30pm
Tuesday 9:00am–8:30pm 7:00am–7:30pm
Wednesday 9:00am–8:30pm 7:00am–7:30pm
Thursday 9:00am–8:30pm 7:00am–7:30pm
Friday 9:00am–8:30pm 7:00am–6:00pm
Saturday 9:00am–7:30pm 7:30am–4:00pm
Sunday Closed Closed
2025 consumer dealer award
View 11 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (201) 393-2489 (201) 393-2489
Used (201) 584-5312 (201) 584-5312
Service (201) 409-7391 (201) 409-7391

Reviews

(6,342 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of DCH Paramus Honda from DealerRater.

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Exceptional, felt like a king

The reason why i have the raiting that i did is as follows. My name is elinson and this dealership is clean welcoming to custumers and onxe you sit with a saleman they focus on you. Make you feel at home and work hard for you. They will find a way for you to get the car of your dreams. They will.make you feel comfortable while they do the heavy lifting. They prensent you the car in top condition full tank of gas everything. Is hard to explain but extremely proffesional

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Service Visit

I have always trusted letting Honda Dealer servicing my car but this place made me think twice. My dashcam hidden in the car was stolen. The fact that my bigger and more expense GPS was left inside the car make it clear that is an insider job as the thief knows taking the bigger GPS would risk getting caught by the security cameras. Just want to leave a warning message to anyone planning to have work done here that there are some dishonest people working in this dealership. Update: Via security camera the person involved will no longer be working at Honda and the issue is now resolved.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Pricing was good

Pricing was good, negotiation was smooth, they are aggressive to sell cars for small margin and service contract was at my discretion. Alberto did everything he could to get me the best price.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Excellent Experience

We recently purchased a 2017 Honda Civic Touring Sedan and Hamad Deeb was our sales consultant. He was excellent and guided us through our sale flawlessly. He was very patient with me especially since I am a difficult and demanding customer. I would recommend Hamad and DCH Paramus Honda to anyone I know in the market for a Honda car and I would return for future purchases myself.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Excellent experience

Dee went above and beyond, I was looking for a vehicle and I couldn't make it to the dealer in order to see it. He offered to bring the vehicle to my house, which he did. He explained every feature the car has in great detail. Dee is very helpful and has a great personality. I am going to refer my family members so they could go see Dee for their next car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Car Leasing Experience

Mr. Patel made the entire process easy and pleasant from start to finish. He worked with me on pricing, color choices and was able to get me a deal I was happy with and then walked me through a thorough explanation of the car and all of its features. I will definitely work with Patel again in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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New appearance, very bad customer service

I don't typically write reviews but in this case, I feel that I need to alert others in the very poor customer service received at DCH Honda in Paramus, NJ. Brought my car in for air bag recall. Spent over $600.00 on "other" required maintenance and repairs. The car was at the shop all day from early a.m. to very late p.m. Rear brake pads were replaced among other items. Took car home and heard a squealing noise from the brakes. Took the car back - I was told that service opened at 7:00 a.m. and I arrived at 7:15 a.m. The Representative told me when I arrived that the Technician would not be in until 8:00 a.m. I was never informed of this during my initial phone call. I was upset that I woke up early to bring my car in early and had to wait 45 minutes for service. When I received this news, I asked to speak to the Manager. The Manager never felt it was important enough to speak to me. I asked several time to speak to the Manager but no assistance was provided. DCH Honda - you lost a loyal customer today. You upgraded your appearance but neglected to upgrade your customer service.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 2.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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A stellar car buying experience

Alex made the entire process easy and pleasant from start to finish. When he wasn't available by phone, he responded quickly through email. He worked with me on pricing, color choices, accessories and was able to get me a deal I was happy with and then walked me through a thorough explanation of the car and all of its features. All in all a stellar car buying experience. I will definitely work with Alex again in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Upgraded appearance, downgraded in customer service

Horrible customer service. Brought car in for recall of airbag. Was told that I needed over $600.00 in repairs. Left the car there from early morning to late evening - all day. Among other repairs had my rear brake pads replaced. Left dealership and brakes started squealing. Spoke to Customer Service and brought car back at 7:15 a.m. The Representative neglected to say that the Technician would be in until 8:00 a.m. I was upset and asked to speak to the Manager of DCH Honda in Paramus, NJ. The Manager didn't feel he needed to speak to me - waited 45 minutes - no Manager in sight. After all of this I was told that the front pad brakes were squealing. Very car poor service and even worse customer service. You need to work on your customer service skills. I will never buy another Honda just for the poor service received.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Angela, I have been putting off writing this because I did not want to write something emotional, no matter how personally I feel about it, but need to report the side of the story that you left out. The truth of the matter is that yes we replaced your rear brakes, but that had nothing to do whatsoever with the squeaking sound you heard a few weeks later coming from the front of the vehicle. That noise was caused by the use of non-Honda aftermarket metallic brake pads that your local mechanic put on your front brakes, which because of the extra metal get hotter than the Honda recommended ceramic pads and caused your rotors to warp. In regards to your return visit, I can understand your frustration of showing up and having to wait around for someone but you showed up without an appointment, which is perfectly fine, but it’s not like someone mislead you as you made it seem. You then asked to speak to the manager and were unable to, which is also completely understandable why that would make you upset, but what you didn't know is that he asked a number of employees to come in early that morning (the employees that typically show up at 8 AM) to have an important meeting regarding new details about a safety recall and needed to handle that before the morning rush arrives and thought he would have the time to speak to you after he was done. It was a tough decision, and again I apologize. We are only human and I know what it’s like to get pulled in too many directions at once. With that being said, I contacted you immediately afterwards and from the beginning accepted the blame and apologized profusely for your experience and went out of my way to make things right. Even though the noise had nothing to do with the work we performed previously, I still offered to replace your front brake pads and fix your rotors at no charge (a $239+ tax service) as a sign of goodwill and even personally drove to your job to pick up your vehicle and again later on to return it to you so as to not cause any more inconvenience. I personally supervise 18 employees and barely have a few minutes time to eat lunch each day, none the less spend part of my day making house calls, but I thought it was important to set the record straight and show you that we are committed to customer satisfaction. I have since followed up several times to inquire about the condition of your vehicle, to which I received no response. The only thing I politely mentioned after it was all said and done, and not as a stipulation but rather as a sign of appreciation was how much it would mean to me if you would update (not delete) your review to include my efforts. Maybe I'm wrong but I don't think that that’s too much to ask and as someone who, according to you, used to be in customer service as well, would understand how nice it would be to be shown just a speck of appreciation for the time, money and effort put into doing the right thing. Regardless, I hope that you continue to have many more good years with your Honda Accord, and even though you prefer to not bring your vehicle to us please know that I am always willing to assist any time you need me. Best wishes. Jason

Honda Paramus

From the first phone call to the last hand shake, my experience at Paramus Honda was incredible. Started talking through email with David Marcus who was a pleasure to converse with. David was very professional and helpful when it came to answering all of my questions. I then had the pleasure of meeting Steven Chan who was very friendly and knowledgeable from the test drive to finalizing my purchase of a new 2017 Honda Accord EX-L V6. Thank you once again for your services.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.