DCH Paramus Honda

The reason why i have the raiting that i did is as follows. My name is elinson and this dealership is clean welcoming to custumers and onxe you sit with a saleman they focus on you. Make you feel at home and work hard for you. They will find a way for you to get the car of your dreams. They will.make you feel comfortable while they do the heavy lifting. They prensent you the car in top condition full tank of gas everything. Is hard to explain but extremely proffesional

I have always trusted letting Honda Dealer servicing my car but this place made me think twice. My dashcam hidden in the car was stolen. The fact that my bigger and more expense GPS was left inside the car make it clear that is an insider job as the thief knows taking the bigger GPS would risk getting caught by the security cameras. Just want to leave a warning message to anyone planning to have work done here that there are some dishonest people working in this dealership. Update: Via security camera the person involved will no longer be working at Honda and the issue is now resolved.

Pricing was good, negotiation was smooth, they are aggressive to sell cars for small margin and service contract was at my discretion. Alberto did everything he could to get me the best price.

We recently purchased a 2017 Honda Civic Touring Sedan and Hamad Deeb was our sales consultant. He was excellent and guided us through our sale flawlessly. He was very patient with me especially since I am a difficult and demanding customer. I would recommend Hamad and DCH Paramus Honda to anyone I know in the market for a Honda car and I would return for future purchases myself.

Dee went above and beyond, I was looking for a vehicle and I couldn't make it to the dealer in order to see it. He offered to bring the vehicle to my house, which he did. He explained every feature the car has in great detail. Dee is very helpful and has a great personality. I am going to refer my family members so they could go see Dee for their next car.

Mr. Patel made the entire process easy and pleasant from start to finish. He worked with me on pricing, color choices and was able to get me a deal I was happy with and then walked me through a thorough explanation of the car and all of its features. I will definitely work with Patel again in the future.

I don't typically write reviews but in this case, I feel that I need to alert others in the very poor customer service received at DCH Honda in Paramus, NJ. Brought my car in for air bag recall. Spent over $600.00 on "other" required maintenance and repairs. The car was at the shop all day from early a.m. to very late p.m. Rear brake pads were replaced among other items. Took car home and heard a squealing noise from the brakes. Took the car back - I was told that service opened at 7:00 a.m. and I arrived at 7:15 a.m. The Representative told me when I arrived that the Technician would not be in until 8:00 a.m. I was never informed of this during my initial phone call. I was upset that I woke up early to bring my car in early and had to wait 45 minutes for service. When I received this news, I asked to speak to the Manager. The Manager never felt it was important enough to speak to me. I asked several time to speak to the Manager but no assistance was provided. DCH Honda - you lost a loyal customer today. You upgraded your appearance but neglected to upgrade your customer service.

Alex made the entire process easy and pleasant from start to finish. When he wasn't available by phone, he responded quickly through email. He worked with me on pricing, color choices, accessories and was able to get me a deal I was happy with and then walked me through a thorough explanation of the car and all of its features. All in all a stellar car buying experience. I will definitely work with Alex again in the future.

Horrible customer service. Brought car in for recall of airbag. Was told that I needed over $600.00 in repairs. Left the car there from early morning to late evening - all day. Among other repairs had my rear brake pads replaced. Left dealership and brakes started squealing. Spoke to Customer Service and brought car back at 7:15 a.m. The Representative neglected to say that the Technician would be in until 8:00 a.m. I was upset and asked to speak to the Manager of DCH Honda in Paramus, NJ. The Manager didn't feel he needed to speak to me - waited 45 minutes - no Manager in sight. After all of this I was told that the front pad brakes were squealing. Very car poor service and even worse customer service. You need to work on your customer service skills. I will never buy another Honda just for the poor service received.

From the first phone call to the last hand shake, my experience at Paramus Honda was incredible. Started talking through email with David Marcus who was a pleasure to converse with. David was very professional and helpful when it came to answering all of my questions. I then had the pleasure of meeting Steven Chan who was very friendly and knowledgeable from the test drive to finalizing my purchase of a new 2017 Honda Accord EX-L V6. Thank you once again for your services.