Reviews
DCH Honda in paramus does NOT care about customer's cars
Went there for a tire rotation and oil change. Left with my emergency brake a loose and wobbly. At the beginning, I paid no mind to it since it wasn't too bad, however about 2 weeks later, I was able to pull the emergency brake practically all the way up (over 12 clicks). I went back and was told that my rear caliper may be going bad. When I asked how was that possible on a car that is only 4 years old with less than 46k miles, they did not know how to respond and just said parts get old and brought up the "extended warranty" bs, which I am pretty sure still doesn't cover the caliper. Anyways, went back to try to get the problem fixed and they denied they did anything to the emergency brake, however, somehow they were able to adjust it a little. About 4 days later, the wobble and looseness came back, so its pretty obvious whatever they did was temporary and very well aware of the problem. During that week, I spoke to a certified senior mechanic whom I work with and was told that they most likely hyper-extended the emergency brake whenever they parked the car or rotated tire causing the parking brake to become extremely loose either damaging the Parking system or stretching the cable . So much for dealership mechanics being more careful or knowledgeable than the average mechanic. They should take more responsibility for their screw-ups and be more careful with people's cars. Many people pay these cars with hard work, sweat and tears to have someone "qualified" break them for being careless. DO NOT RECOMMEND TAKING YOUR CAR HERE! You are better off going to a responsible mechanic that is well known in the area.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi Michael, Normally this is where I would apologize and say that the customer is always right, etc but you keep spreading #fakenews and not telling the true story. I know this breaks protocol but enough is enough. You brought your vehicle in for an oil change and tire rotation. No one here worked on your braking system, nor do we ever use an emergency brake (our parking lot is very level), and frankly it is extremely unlikely and unusual to "break" an emergency brake simply by using it. We have been in business for 40 years and service approximately 5000 customers per month and have never had a complaint like this before. Furthermore, prior to you bringing your vehicle in we noticed that you had some aftermarket work done to your brakes as the calipers were removed to be painted for aesthetics. Coincidence I guess... The most disturbing part is that despite all the times you called us and screamed and cursed at us for no reason, no one ever told you that we would not help you out as you have stated. In fact we have repeatedly asked you to bring the vehicle back so we can inspect it together but you keep missing your appointments and demanding cash instead. Hmmm. Funny thing is that if you acted like a gentleman and brought your vehicle in as agreed, instead of trying to blackmail us, even though we were not the cause of your problems we would most likely have fixed it for you free of charge since its not an expensive repair and to show some goodwill and appreciation. I hope that you learn from this experience and wish you the best of luck. Jason
Fake news? Give me a break. You guys damaged my car and refuse to take responsibility for it. True story seriously? Stop lying to your customers and putting a front. I brought the car in one way, and you guys it gave me back to me a different way. You mentioned you told me to bring the car back numerous times? Obviously you are misinformed. I emailed, called and left a voicemail. I had to call a second time in order for you guys to get back to me so stop it with twisting what really happened. And you never had a complaint like this? I highly doubt this from the stuff I have heard so stop it once again. Aftermarket work? Say the entire story please. I had my calipers painted 2 months after I bought the car, which is approx. 4 years ago. And all of a sudden I get a problem years later after a routine work? Give me a break once again. Yes, I cursed once and it happened to be out of frustration for it being close to 3 weeks of dealing with the same problem. And once again, say the entire truth. I apologized and mentioned that is frustrating having a problem for the past 3 weeks and nobody does anything about it. Missing appointments and demanding cash? Lol Wow, you guys have really stepped to a new low. I have NEVER missed an appointment because I never created one because you guys never called me back. So stop it. And blackmail how? Lol Not sure if you are getting your stories right Jason..lol If you are going to respond to a review with lies and unprofessionalism, at least base them on truth. Don’t be twisting and adding to the things I have said. You would have fixed it? Sorry, that’s not what HONDA corporate said nor what your other partners have either. As a matter of fact, they stated. The following “ We have spoken to DCH Honda to further investigate the problem and we can not help you since this is a corporate office and the problem is the service of the dealership. Furthermore we did speak to the dealership and we were told they will NOT fix your problem but will be more than happy to go over the procedure of how they do a tire rotation and oil change.” Thanks but no thank Jason, and yes I have learned quite a bit to be honest. And first is to no trust DCH Honda dealership service, how you are willing to stoop to whatever level you can to lie about what has happened and how it did, all because you can not accept a review. Wish you cared as much about your service than you do about your precious reviews. Good Day
Easy buying experience
I had come in looking for a HR-V with a budget in mind and met David on my way in. He briefed me about the car, took us for a test drive, and and we settled on a lease in half an hour. I came back a couple days later to pick up the car and he had everything ready which was great. He also explained us the features thoroughly which was helpful before driving off. Thanks, Vivek
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I highly recommend
My husband and I have been customers for about 4 years. We use John Delgado and he is the best. He works with you, with your wants and needs and gets the best deals for your budget. His attention to detail is superior and he works efficiently and effectively to get you exactly what you are looking for!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
excellent as usual
This is my 5th Honda from the same dealership and same sales rep Alex Bernabe. Alex makes you feel like family. He remembers you from years past. Alex will always make sure he does his best to get you the best deal as possible. I will certainly go back to Alex for my 6th Honda.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great experience buying my first car !!!
They gave me a good tour and description of the vehicle I wanted to buy. They were very frank and clear about the prices, breakdown. The overall experience was very good and I was glad to buy my first car from this dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
2017 HR-v
Hamad Deeb was a wonderful sales person! helped me through the whole experience with ease** this is my 3rd experience at DCH Paramus!! Will go back again!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Another great experience with Hamad Deeb at DCH Honda
5 star review to Hamad once again...picked up my 3rd new vehicle at DCH and the experience gets better each time. Hamad makes the purchasing process as easy and enjoyable as possible and his attention to detail makes it as turnkey as it can get.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Exciting
I went to Honda Paramus because of Paul Park, and he made my visit definitely memorable. He was friendly and welcoming. I'm definitely coming back to him for the future.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Another great experience with Hamad Deeb at DCH
5 star review to Hamad once again...picked up my 3rd new vehicle at DCH and the experience gets better each time. Hamad makes the purchasing process as easy and enjoyable as possible and his attention to detail makes it as turnkey as it can get.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
MIKE HIT IT OUT OF THE PARK- NO GAMES!!
Mike Jaloudi really is a true professional! He treated us with respect and played none of the usual car sales games played by many other companies in your market. Mike was able to gain our trust very quickly and his overall presentation and knowledge of the vehicle was spectacular. He took his time to explain all the features and benefits of the car's unique attributes. I truly thank the dealership for the courtesy and professionalism they afforded us. Feel confident that we will recommenced Mike Jaloudi and Paramus Honda to our friends and family in the future. Thanks again,
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase