Reviews
Excellent Custkmer Service
I had a great experience from beginning to end! Alberto worked within my financial parameters and was able to get a deal for me! Everyone was very friendly which impacted my overall experience in a positive way.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great Experience
Mark took the time to explain everything in detail and show me all my options. He was very patient and respectful of my time. Mark made the whole experience fun! I'm very satisfied with my purchase thanks to Mark who checked in with me even after I drove away with my new Honda to see if I had any questions or concerns.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Highly recommended!!
I HATE shopping for cars. It's honestly annoying in my opinion. As soon as I walked into DCH, the customer service that I received from Mark was truly amazing. He wasn't pushy at all, got me more than I expected for my trade in and he didn't try to sell me anything over my budget. My overall experience was great! Side note: Their hot chocolate is soooooo good lol.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Je say the best
Jenssy Diaz , sali aventurar a comprar un carro y llegue a Dch Paramus Honda hay me encontré con el agente vendedor jenssy Diaz que me ofreció su ayuda y nos prestó excelentes atenciones y servicio en todo el proceso de la negociación estoy muy satisfecho con su servicio Gracias !
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Long distance buyer
Mark picked me up at the airport and was a down to earth salesman. The long distance process was smooth. The car was used but he told me it was like new and it was. Very happy with my vehicle so far.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great and smooth experience
Very nice staff, great deals on cars. Aron Varela did a great job on getting me the car I needed and making sure I was satisfied.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Financial numbers kept changing
I want to edit this because I want to make it clear this has NOTHING to do with sales rep Sergio. He was awesome and was really trying to work with me. He defenitely tried his best to accomodate me. My problem was with who ever was giving him the numbers. I was told different numbers over and over. Defenitely were not on the same page. Was becoming very frustrated at this. The last number given to me was $379 a month. But no, it ended up being $401 a month because the finance guy was trying to be slick about it all. I love my car yes, but did not like how the numbers kept fluctating so much. Would have been happier with the $379 a month than $401.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for your business and for your valuable feedback, and we will take your input as an opportunity to work on our internal communication as we want every customer to leave satisfied with their experience. Let me know if there is anything I can do for you. Jason Cohen
Thank you for the feedback and I am very sorry to hear that you did not get the payment you wanted. I assure you that it is our intention to satisfy every customer and I am glad to hear that you were very happy with your salesperson Sergio. Please let him know if there is anything we can do to make for any miscommunication and keep you a satisfied customer. Jason
Thank you Jason. My question here, is, what can be done from dealer's end? If the payment can change, then yes. If not, then there is nothing that can be done.
Wonderful and stress free!
I was very satisfied with my experience in choosing a new crv from Honda. The salesman, Hamad was so knowledgeable and answered all my inquiries about the car. He also had patience in showing me all the features that I was not familiar with in driving the car. I would also like to thank John from the finance department for working with me on the purchase of the extended warranty which makes me feel very secure. I would be glad to recommend Honda to anyone since we have owned Honda cars for the last thirty years. Sincerely, William Hancock
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Excellent service!!
John was very professional and helpful. He found me exactly what I was looking for and made it happen for me. It was a good expierence I recommend John to anyone who is looking to get a car.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Best Experience
I want to express my complete satisfaction with DCH Honda and my sales person, Daniel Beccera. I never felt pushed or rushed into any decision. I already had a 2014 Civic but my lease was almost up and I loved the new design. Daniel was extremely helpful in working with me to get to the numbers I felt comfortable with and the deal was done. I'm sorry I do not recall the Finance gentleman's name but he was also helpful in moving things along. Picking up the car, during a day of heavy rain was also made easy. Daniel went as far as to transfering my child's car seat in the rain. I will be back in 3 years when this lease is up. Thanks to everyone at DCH Honda
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car