Reviews
Don't bring your car here
This place is disorganized and does shoddy work. We have had multiple problems with service at this location. Unfortunately all of the Honda dealerships around here are DCH so I guess our next car will not be a Honda. It's a shame, because we love our cars. Have owned 4 Hondas and there are always recalls, which would be merely inconvienient if the service was better. They must only be posting good reviews here, since the experience all of the other reviewers have left is nothing like mine.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for taking the time to let us know this valuable feedback about your interaction with our service Department. I am very sorry to hear that you were not pleased with the level of service that you received. I assure you we take all reviews very seriously, both the good and the bad are provided, and we hope that the fact that there are mostly good reviews for our dealership is an accurate measure of the high standards that we constantly strive to meet. I would really like to speak to you in further detail about your visit, and hopefully we can make amends. Please call me at your convenience at (201)351-2669. Thank you for bringing this to my attention, and I hope to speak to you soon and to try and make things right. Sincerely, Bruce Laga
Hamad D. was great
Hamad D. is very professional and really polite. He helped me in taking my purchase decision. I highly recommend this place and this dealer.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank so much for this great feedback and review. Your comments about Hamad are greatly appreciated, and we hope that you will reach out in the future if we can ever help you in any way. Thanks for choosing DCH Paramus Honda! Sincerely, Wael Yunes
Hamad D. was great
Hamad D. is professional and really polite. He helped me in taking my purchase decision. I highly recommend this place and this dealer.You won't regret.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for this excellent review. We really appreciate your comments and hope you will let us know if we can ever be of service in any way in the future. Thank you for coming to DCH Paramus Honda! Sincerely, Wael Yunes
Bluetooth pairing with my new phone
Would like to commend Hamad Deeb for his help, twice, in pairing my new cell phone to the bluetooth in my car. He is an excellent salesman, because he is extremely patient with me, understanding, not pushy and ALWAYS there for me when I call him. ( and I call him often!) Because of his expertise and wonderful personality, he has made my experiences at the dealership, much less stressful than ever before. Kudos to you Hamad!!! Keep up the great work! Thanks again, LINDA SEGOND
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks so much for taking the time to provide us with this great feedback about your recent interaction with Hamad and our dealership. We always love hearing from our customers, and it makes our day to know that your experience was a great one. Thanks for making the choice to come to DCH Paramus Honda. Please let us know in the future if there is ever anything that we can do to be of assistance in any manner. Call us anytime :) Sincerely, Wael Yunes
Great First Leasing Experience
We were treated very nicely and given a deal that worked for us. We felt very comfortable about the assistance and the information we were given. Sunil, Lenny and John were very informative and knowledgeable and answered all our questions.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks so much for coming to see us and for this great review! We really appreciate your feedback and hope that you will reach out in the future if we can ever assist you in any way. Sincerely, Wael Yunes
Ms Rosario Guzman
One good day I went to Paramus Honda and very same day I finalized my visit with a brand new car. I was directed to see Ms Maria whom I felt in love with, professional at all time she carry out my request and need to the max taking me to see the financial person who completed Ms Maria job. I recommend this dealer and will upgrade my vehicle when time is up for it. Thank you Paramus Honda.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for this excellent review and 5 star rating! Your kind comments mean a lot to us all, and I am so glad that you were pleased with the level of service that you received from Maria. I hope that you will keep us in mind if we can ever be of service to you in the future in any way. Sincerely, Wael Yunes
Love my new car.
This is my second car that I have bought in less than two years from the same dealership, as well as the same salesman; Hamad Deeb. He is an amazing person, extremely helpful, and made the process of buying a car go very smoothly. We are enjoying both cars a lot. Thank you Hamad for all the help. We strongly recommend both the dealership and Hamad to others who are looking to buy a car. - Fatmir
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank so much for this wonderful review. We really appreciate your kind words about Hamad and hope that you will reach out in the future if we can ever assist you again in any way. Enjoy your new car! Sincerely, Wael Yunes
Fantastic Experience
Mr. Deeb was very helpful in explaining the details of the lease. Both Mr. Shadi Saadeh and Mr. Lou Saadeh were very knowledgeable and helpful when I picked up the car and went through great detail explaining everything I needed to know. Overall very satisfied and would definitely recommend this dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks so much for this great review and 5 star rating! I am so glad that you were pleased with the service that you received from Shadi and Lou. We really appreciate you coming in to see us and hope you will reach out in the future if we can ever assist you in any way. Sincerely, Wael Yunes
Excellent morning!
Bright,clean showroom and well informed, patient sales rep ( Hamad Deeb) made leasing my second cr-v a pleasure.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for taking the time to review us and let us know all about your recent experience with our dealership. I am happy to hear that Hamad was able to help you find what you were looking for and made your visit a pleasant one. I hope that you will let us know if there is ever anything that we can do to be of service in the future. Enjoy your Honda CR-V! Sincerely, Wael Yunes
Fantastic experience
Mr. Deeb was very helpful in explaining the details of the lease. Both Mr. Shadi Saadeh and Mr. Lou Saadeh were very knowledgeable and helpful when I picked up the car and went through great detail explaining everything I needed to know. Overall very satisfied and would definitely recommend this dealership.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for this excellent review and 5 star rating! Your kind comments mean a lot to us all, and I am so glad that you were pleased with the level of service that you received from Hamad and Lou. I hope that you will keep us in mind if we can ever be of service to you in the future in any way. Sincerely, Wael Yunes