Reviews
Great experience - again!
I wanted to get a new CR-V and I called Alex Bernabe at DCH Honda - again. Alex was so very helpful four years ago when our daughter needed to get a new car - he made the best possible deal ever for her, which then convinced me to purchase a new car through him as well. Alex works to get the best deal and is never pushy about it and it was another great experience. I will be back!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Stephen makes it happen.
I met Stephen in late February when my fiancée turned in her leased Civic to lease another. It was the quickest and easiest experience ever at a car dealership. He ran numbers and let us know which models (Fit vs. Civic) and which trims (LX/EX) would result in what prices. I knew when I bought my next car, it'd be from him if possible. About a month later, my nightmare of a VW left me stuck for the last time, and I replaced it about a year early. I really didn't have the amount of down payment I wanted, nor did I have my VW paid off to the point I wanted, so I had less money than planned going into the deal. That didn't matter to Stephen and his sales manager... They got me approved and in the car I fell in love with on the lot - a like-new 2013 Accord Coupe. Yes, my payment is a bit higher than I wanted, but I didn't have to drive an unreliable car for another year or two, either... The payment isn't due to DCH, it's due to the financial situation I came in with, and some dealerships wouldn't even have been able to make the deal work, but Stephen and DCH did. I will most definitely be back for my next Honda. As will my fiancée after her 3/36,000 is up. Also: Stephen stays LATE to make stuff happen, and even in horrible weather. Both of us got our cars in blizzards, and we worked the deal on my car well past closing on a Friday night. The weather and the clock didn't matter to Stephen - me getting the car I wanted mattered to him.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for this great review! We really appreciate you taking the time to let us know about your recent visit to our dealership. I am so glad that you were able to find the right car at the right price for you! Thank you for coming to see us and please let us know if we can ever be of service to you in the future! Sincerely, Wael Yunes
Great buying experience without a pushy salesman
My wife and I purchased a pre-owned vehicle at DCH in Paramus, NJ and view the experience as positive. For an incredibly busy day at the dealership we were well tended to through every step of the buying process. Of particular note was our salesman Dennis Estrada, who took us on test drives in two vehicles, without the slightest sense of pressure to make any particular choice or decision. Dennis pleasantly gave us the facts and then let the vehicles "speak for themselves". Can't ask for a better buying experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great service
We got our used truck at Paramus Honda! Everyone involved was terrific! Great experience!
- Customer service 4.0
- Buying process 3.0
- Quality of repair —
- Overall facilities 3.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Amazing experience and total satisfaction
I wanted to say how wonderful it was to deal with Denise Estrada in getting my new car. I had a previous Honda with Freehold of Honda but needed to get new car as my lease was coming up. Denise took the time to listen to what I wanted from the type of Honda to how I wanted the interior. He found my dream car and then worked with me closely so we could make my monthly payments work for me. He was amazing and being a woman I often fear dealing with car salesmen, but he made me feel comfortable and I trusted him. He is exceptional. Thank you Denise for going above and beyond to make so happy with my new car.I am so enjoying driving it- Such gorgeous car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great service
John was diligent and professional during all the process to lease my car. He resolved all the questions, showing that he know in deep not only the characteristics of the product he was trying to sell but also was knowledgeable about the documentation required. He is a friendly guy and definitely I will recommend him in a future. Once we were on board he explain every single detail about the car, configurations and setup. Thank you!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for this great review! We really appreciate you taking the time to let us know about your recent visit to our dealership. I am so glad that you were able to find the right car at the right price for you! Thank you for coming to see us and please let us know if we can ever be of service to you in the future! Sincerely, Wael Yunes
Our First Car
On March 20th, me and my boyfriend went into DCH Paramus Honda. We were referred by a friend. We were not sure if we wanted to lease or finance a car and we had many questions, being that it was our first car as well. However, Jenssy Diaz was excellent in providing us with answers to all of our questions. He was very professional and knowledgeable. However, what I loved about his service was that it did not feel like all he was interested in was making a sale. He really took care of us and made sure that we were happy with our selection, giving us all our possible options. We would recommend to all of our friends and family. Thank you for the great service Jenssy.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for this great review! We really appreciate you taking the time to let us know about your recent visit to our dealership. I am so glad that you were able to find the right car at the right price for you! Thank you for coming to see us and please let us know if we can ever be of service to you in the future! Sincerely, Wael Yunes
I bought a Toyota at DCH Honda
I want to thank Elana Zvanets for getting me into the car of my dreams! She took such good care of me and even helped entertain my three year old (who was determined to run amok and be the center of attention). My transmission had died the day before, I was driving a rental and exhausted from a long, stressful week but she made the process so smooth and simple. I didn't even plan on buying a car Saturday and sort of just stopped by to look but I was genuinely delighted to go home the new owner of a 2012 Camry. I highly recommend Elana at DCH of Paramus to anyone looking to purchase a new or used vehicle :) Thank you honey, for everything!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Amazing Dealership
Dennis Estrada and Jose Hernandez are the people you should be asking for immediately upon entering the doors of this dealership. I had taken my car to trade in for a certified car that I knew I could feel safe and confident in and that is exactly what I had got, and more. As a poor college student just starting to build credit, I'm unable to make high payments on a used car; both Dennis and Jose understood my position and went above and beyond to get me what I needed and wanted. They are both prime example of human kindness and excellence. This dealership offers amazing warranties on their certified cars and helps people in a less than ideal position. If you're in the market for a car, go here and ask for Dennis and Jose by name; I promise they'll treat you and your needs as their number one priority.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks so much for such a wonderful review and 5 stars rating! We really appreciate your kind words about Dennis and Jose. I am so happy that they were able to help you find the right car at the right price for you. Delivering Customer Happiness is our number one priority and I am very pleased that you had such a great experience with our staff and dealership. Thanks for coming to see us and please let us know if we can ever be of service to you in the future. Sincerely, Wael Yunes
4th car from DCH and Alex Bernabe makes it a pleasure
A fine and pleasant transaction once again. Thank you. A fair deal once again with Alex. I highly recommend DCH Honda and Alex to my family and friends. Thank you Andrew K
- Customer service —
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks so much for this excellent review! We really appreciate you taking the time to let us know about your recent experience with our dealership. I am glad to hear that you were pleased with your service and price too. Enjoy your new car and please let us know if we can ever be of service to you in the future in any way. Sincerely, Wael Yunes