DCH Paramus Honda

We purchased a used Mazda car on 2/9/15 from DCH Paramus Honda. Our sales person was Harold a used car salesman. During the transition of the sale he was very pleasant and easy to deal with. On 3/3/2015 while outside shoveling the car from snow, a good 5 minutes after we cleaned off the windows we heard a big "pop" and the back windshield cracked. When we purchased the car we were told that if we had any issues with the car to contact Harold and he would be happy to help. The car was still under a warranty from the dealership and we also purchased an extended bumper to bumper warranty. I called the service center at DCH honda an explained the situation. They told me to bring the car in that they would send a tow truck to get the car. They then proceeded to tell me that due to the weather they could not send a tow truck, and I would have to go through a private tow company and pay the tow costs. We decided to drive the car over to the dealership since it is only 10 minutes down the road. As we are driving the window continued to crack and completely break. When we arrived at the dealership we were told that we had to wait for the used car service manager Carlos, even though we had a 8am appointment. When Carlos finally arrived as soon as he heard WIndshield he told us there was nothing he could do. As we tried to explain the situation and that we only had the car a few weeks he started to get an attitude with us. He was very unprofessional and we tried to get a answer as why we were told to bring the car in when we called and he said he can't tell us why someone told us to bring it in when there was nothing that he could do for us. We called Harold and tried to explain the situation to him as well, since we were told that if we had any issues we should call him. He got very nasty and accusatorial with me on the phone. Pretty much saying that I broke the back windshield on purpose. That there was nothing that he could do. I am very upset with the customer service I received at Paramus DCH Honda. Being someone that works with the public I would never treat a person the way I was treated by both the service department manager Carlos and the salesperson Harold. This complaint is not about the fact they wouldn't replace the windshield. This complaint is about how I was treated by both departments. I would drive 50 miles out of my way to NEVER! go back to DCH honda again. I am a Honda owner myself and I will never go back to that dealership again. If you are looking for a place that will treat you like garbage once the sale is made then DCH is the place to go. They have horrible customer service and don't listen to you at all. DCH should stand for Don't Care Honda!!

DCH Paramas Honda is the third dealer we have been to check out Odyssey Touring. Steve has been very pleasant and enthusiastic. He explained all details and has been very patient to answer all the questions. When it comes to price negotiations, he is very good - shows little flexibility but with a big smile. Finally, he did help to bring down the price by couple of hundreds. Overall, the price we paid beats the best offers I had from other two dealers and lower than Trucars.com. We are very happy that he took time to explain each and every function of all interior features of the minivan we purchased. It is a win-win experience. I am very happy that Steve helped to facilitate this deal.

We just bought out first car in DCH Paramus Honda, we had wonderful services and excellent choices. We are very happy to be associated with Honda. Jenssy Diaz was instrumental in explaining the details and very patient to answer all the questions we have asked. He just made the buying so easy and to take out happy ride in 2015 CRV EX-L. The best sales person we have worked and would recommend friends to buy Honda at DCH Paramus Honda.

Leasing a new car is never an easy process, luckily Stephen explained every bit of detail. He was extremely professional yet easy going. If you're in the market for a new Honda, Stephen is your man!

We just purchased our 2nd Honda Civic in less than a year from Hamad at DCH Paramus Honda. We had a wonderful experience & would definitely recommend him !!!

I purchased a used Mercury Milan from Omar Corona and I couldn't be more pleased. Omar was very friendly, helpful and informative, even with a car model he didn't know as much about as he does Honda's. Omar showed us all the options, and then got the price we needed to make the deal work. The sales process was very mellow, no hard sales from anybody involved in the process. Once the car had been detailed and ready to go, Omar spent the extra time to show me the features and even got my phone and Bluetooth synced so that I can speak hands free. Omar went over and above and I would recommend him and DCH Paramus Honda to anybody looking for a vehicle.

On Sat 2/21/2015 I happen to stop by Paramus just to test drive a car that I saw online. To my surprise after the Politeness and pleasantness of the Salesman Mr. Leslie Solomon I ended up taking the car.

I was referred to Hamad and Luis at DCH Paramus Honda to purchase my new car, and I have to say it was a great experience. I would definitely be passing along his card. I got exactly what I wanted and although I gave him a hard time, he remained professional and pleasant. Had an amazing experience! Keep up the Great Work!!!

I was referred to Hamad and Luis at DCH Paramus Honda to purchase my new car, and I have to say it was a great experience. I would definitely be passing along his card. I got exactly what I wanted and although I gave him a hard time, he remained professional and pleasant. Had an amazing experience! Keep up the Great Work!!!

Umair Khan is an outstanding representative for the DCH Paramus Honda dealership. He went above and beyond to get us a great deal on our car and went out of his way to make the delivery possible. Thank you for a great car buying experience.