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Douglas INFINITI

(1,076 reviews)
Visit Douglas INFINITI
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2013 state dealer award
View 3 awards
2013 state dealer award
2016 consumer dealer award 2015 consumer dealer award
New (908) 988-0178 (908) 988-0178
Used (908) 897-0959 (908) 897-0959
Service (908) 897-0296 (908) 897-0296

Reviews

(1,076 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Douglas INFINITI from DealerRater.

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My 6th Infiniti

I leased my first Infiniti from Douglas Infiniti in 2004. Since then I have leased/purchased five more Infinitis for my family. I kept coming back because the cars performed flawlessly, the Sales and Service teams were excellent and I was welcomed as a special cusotmer on each visit. My Sales reprentative throughout my Douglas years has been Aaron Goodwin. He knows the Infiniti product line and he knows what his customers want. Follow-up and coordination with banks and insurance has never been never an issue, and his engaging style and professional demeanor made the lease/buy process clean and swift. I will be back to Douglas for a 7th Infiniti within the next year. I can't imagine shopping anywhere else.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Douglas Infiniti was great to deal with

We had a very pleasurable experience in dealing with Douglas Infiniti. Aaron Goodwin was our sales rep and he delivered on his promises to get us the car we really wanted. The QX 60 we purchased is in very limited supply but they were able to get our car with a very limited wait time. I appreciate Aaron's patience in dealing with us and I would recommend him to our friends. Jamie one of the sales manager was also great to work with, as he helped my wife decide on the proper color and accessory selections. Although the inventory of the QX 60 is limited, Jamie has the pulse of what the customers really want and orders the incoming cars with the proper color and accessory combination....thank-you Jamie!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

great purchasing experience

Many times you go through a lot of anguish when you purchase a new car, but not at this dealer. It was a great buying experience at Douglas Infiniti. Aaron Goodwin showed great attention to detail making it a simple process. The price was very competitive and they went over and above in terms of service. I would definitely recommend them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

New lease

It was a pleasure to work with Douglas Infiniti. I was referred to Jamie (the sales manager) who had me work directly with Aaron. Aaron was very easy to deal with (no games), knowledgeable, and enthusiastic. I would highly recommend Aaron and Douglas Infiniti!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

No pressure!!!

I had a truly exceptional experience. Friendly, knowledgeable, and just no pressure of someone trying to force you into something your not sure about. I would highly recommend going to his dealer and dealership!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Amazing Service

Staff is amazing, service is amazing. Jimmy is always great to work with, always takes care of me and my Infiniti. He's gone above and beyond for me on different occasions when an issue arises with my vehicle. Couldn't ask for more from a dealership like Douglas

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Aaron was a pleasure to work with....he was upfront &...

Aaron was a pleasure to work with....he was upfront & honest from the outset, and followed through on everything he promised. He worked the lease terms to meet my expectations and was flexible enough on the price that I leased the vehicle from Douglas Infiniti. By the way, there is an Infiniti delaer less than a mile from my house and 3 or 4 others closer than the 35 miles I drove to get my new car from Aaron.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I don't usually fill these reviews out but my...

I don't usually fill these reviews out but my experience with Matt Ali was excellent. He was knowledgeable, welcoming, and polite. No detail was left out. I didn't feel like I was being deceived like at other dealerships. Like I said before. I don,t usually take the time to fill out these reviews, but my experience with Matt was so good I felt his dealership needed to know. Thank You. Ben

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I went to Douglas Infiniti to lease my second Infiniti...

I went to Douglas Infiniti to lease my second Infiniti and the service was great. Aaron Goodwin was my sales rep and he made the process easy. He was friendly and efficient! The quality of service I received from Aaron and the rest of the staff at Douglas Infiniti was significantly better than that at any other dealership. I will definitely recommend them to friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I have bought several Infiniti cars from Gil Coronado and...

I have bought several Infiniti cars from Gil Coronado and my experience was very satisfying. I love my new Q50, Gill spent time with us by making sure we understood how the car worked, everything from using the headlight to the navigation system. I would recommend Douglas infinit and Gil to anyone looking for a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.