Reviews
I just purchased a 430i and the experience was great.
I just purchased a 430i and the experience was great. Donna was very pleasant to work with. This was my second car purchase this year with Donna as my Sales agent. I've been coming to this dealership for quite some time. I also have to mention my service tech Mike Carbone is very knowledgeable and personable and one of the main reasons i stay with the BMW family.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you so much for your positive comments about BMW of Mt. Laurel! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Very professional and friendly service.
Very professional and friendly service. I recommend this dealership for all your needs. I’ll be using them again for my next service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Mt. Laurel! Thanks again for the recommendation, and have an amazing day!
Bmw of mount laurel sold me a damaged vehicle
This dealer sold me damaged vehicle, I took it in to get fixed and after taking it home the issue progressively got worse ( one of my control arms got bent after they didn’t fix it correctly the first time), the service department manager told me that I damaged the car and is trying to make me pay 6600 in repair cost after I just spent thousands to get the car in the first place, (parts that are damaged are not under warranty) I reported the noise the car was making 3 days after getting the car took I haven’t had it for more than 2 weeks, it’s honestly really a bad experience buying a car I’ve bought cars from smaller dealerships that have way better overall service I’m extremely disappointed and wish I could go back and not make the mistake of getting a car at Bmw of mount laurel
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
I am sorry to hear about the damage to your car. Due to physical damage, I'd recommend turning it into your insurance as a covered repair. Please let us know if you would like us to assist. Cecil Lam General Manager
This was the second purchase from BMW of Mt Laurel.
This was the second purchase from BMW of Mt Laurel. My salesperson, Erich Decker had everything ready so there was no wait time. The entire process was a little over an hour.. Time was very important to me, so this was a perfect purchase.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Maria, Eddie and Paul (smart car genius) were great.
Maria, Eddie and Paul (smart car genius) were great... and a good range of options for available cars.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, we're happy you found our staff to be so supportive during your experience here at BMW of Mt. Laurel. We are always more than happy to assist you if anything else comes up. Take care!
Best car dealership
Jason is such an excellent service advisor. He makes problems disappear with his courtesy and expertise.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Dale, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
The service team specifically Billy and Jonathan, worked
The service team specifically Billy and Jonathan, worked with BMW to have the worked covered by my warranty, initially I was told it was not covered, but after providing details they were able to have the work completed and covered under my warranty, saved me 1,500 bucks, greatly appreciated. Your customer service is AMAZING. Thanks again!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Bmw car service
Great experience! Everyone was super friendly and approachable. The waiting area is nice and comfortable and they really went above and beyond on my car
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Kelly, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!
My first time there for service, was made to feel
My first time there for service, was made to feel comfortable with the experience from start to finish. Great experience, very pleased! Thanks Mike!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!
Great fast and proffesional Greg is great salesman and we
Great fast and proffesional Greg is great salesman and we coudnt be happier with our new vehicle
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we really appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!