BMW of Mt. Laurel

a little bit of a wait for the loaner. it was smaller than i requested

My car was not running well, limp mode and all the dash lights were on. Sep 13 I had it towed to your shop for service. I was told it needed a wheel speed sensor and throttle body valve. It would cost aprox $4k for the repairs. I was told Fri, Sep 20 the car was ready. I asked if he could make sure all the dash lights were out. Mon Sep 23, I arrived at the center and paid for the repairs. Waited for 15 mins for the car to be brought out. The guy who brought the car apologized for taking so long because the car was not running right. When I got into the car it had the exact same problems/lights as when I had it towed there. Left the car and 2 days later was told the problem was now a vacuum relay for the brake booster and that would cost an additional $2.5K! I asked why the codes were not checked after the repairs and got general responses such as 'things can happen, it could have been hidden and triggered after the repairs, maybe it went bad while it sat from Fri to Mon...' This tells me it was not accurately diagnosed, there was not a quality control review or maybe the original work was not done. The thought of bringing the car out with the same problems after I asked to double check the dash lights is at best incompetence, at worse poor workmanship. I was told on Sep 25 there would be a $500 reduction and good news I did not have to pay for the additional diagnostic check. I authorized the repairs but have a tough time accepting this level of customer service. I will be sure to share my experience with fellow BMW owners, Cars and Coffee friends and Bimmer online friends.

Sebastian was professional and attentive. He answered all of my questions and kept me informed with regards to the vehicle status. I will definitely recommend BMW of Mount Laurel.

Oil change and window chip repair. Chip repair wasn’t great and manager agreed so he offered to remove the charge. Instead I asked him to redo it during my next visit. I appreciate them backing up their work, and will look forward to seeing this chip repair improve during my next visit.

AVOID SERVICE DEPARTMENT!!! I brought my 2021 M5 here for a windshield replacement which turned into a three month nightmare and the dealership damaging the exterior stealth paint protection film and several interior trim pieces. To start, the service advisor contacted me after two days advising I needed to replace all four tires based on their “inspection”. I was very suspicious of this as I have a summer wheel/tire set and a winter wheel/tire set and less than 13k total on my car. Additionally, I just replaced one of the summer tires at this same dealership in May of 2023; this tire had less than 3k on it. The total mileage on the tires they recommended replacement of is less than 6k. When I questioned this I was told “you drive an M5 and you live in Philadelphia.” With that response I asked to speak to the manager via their text message system to which I was ignored. I finally got in touch with the service manager William Holden who indicated the technician didn’t know how to properly measure the high performance summer tires and that I did not need new tires but I could use a slight alignment which they would do at no charge now. TAKE ABOUT A SCAM!! The next surprise came when I went to pickup up my car the first time and found the windshield/roof trim pieces popping up from the top of the car. The trim was not clipped properly and the seals were twisted in place. I insisted this be corrected. A week or so later I received a message that the trim piece need to be completely replaced given the rubber seal was now permanently twisted and the clips were broken. The dealership initially tried to charge me for the entire replacement saying it was like that until I sent an invoice that the clips and trim where already reset at my cost at another dealership. They then agreed to replace the trim and clips. Several weeks later after no communication I was told the vehicle was complete so I went back to the dealership this time to find the new trim painted, including the RUBBER SEALS, an incorrect color and still not seated correctly on the vehicle. The paint also had particles of dirt in the actual paint- awful work. I was told the delay was caused by the parts sitting in another customers car at the body shop. At this point I was so frustrated and angry I asked to take my vehicle home until they could get new trim pieces painted the correct color (NOT INCLUDING THE RUBBER SEALS) and call me when they were ready for install. The next morning I noticed clear drip spots on the interior drivers area and exterior drivers side. I immediately tried to clean the interior with BMW interior wipes with no success. I then immediately contacted William Holden to make him aware of the damage via pictures and told him I would be taking the car to my detailer to see what could be done with the spots on the PPF to which he agreed. Unfortunately, the detailer and installer of my PPF, could not correct the spots on the PPF and informed me the only solution was to re-wrap the areas. This attempt to correct the damage cause by the dealership cost my $400. He was able to remove some of the clear spots on the interior but many still remain. I responded to William’s email requesting an update from my detailer with this information and the detailers quote for replacement. After several days again of no contact they requested I bring the vehicle back over for them to take a look at the spots. I told them I would do this when the new trim was ready to be installed given the dealership is 45 -1hour each way from my home. They agree to this. Ultimately, I went back to have the new trim installed and then upon pickup after months of acknowledging the damage William Holden decided to tell my “they can’t confirm it happed at the dealership” and the won’t be doing anything. This is total xx and complete lack of ownership for damage they caused to my vehicle. I will be contacting BMW N.A. and providing them will all of the documentation

What a team effort! A disappointing steering issue was promptly confirmed, diagnosed and fixed in two days! Kudos and thanks to Chris, Billy, Joe and Wim for an excellent result.

Kathy and Matt took wonderful care of my vehicle. Worked with my third party warranty company and resolved my issues quickly and left with a balance lower than quoted. Service and communication above and beyond other BMW dealerships in the area, and I’ve been to all of them.

Every single person was very accommodating, and willing to answer lots of questions from me and my husband. Every step of the process was quick, pleasant and easy. And I LOVE the vehicle I purchased!

I had no intentions of buying a car, but when I put my car in for service, there were too many repairs to be done. Keith in service tried so hard to work with me to find a solution. He really seemed to care about what I was going through. Mike Carbone, helped me find a new car and worked with me however necessary to make having to buy a new car, which was not the best time for me right now, as painless as possible.

never had such a great experience buying a car my sales associate JT was more than helpful in my car buying experience i would absolutely suggest this dealership there was no pressure or weird behavior like you see at some dealers all around a great experience and i will be returning for my next purchase