Reviews
customer
I love my car and love the environment. great and timely service
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
New Car Purchased from Holman
Just bought second Cadillac from Holman - very satisfied
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
shoe66@comcast.net
All staff were friendly and welcoming. The work was done timely and at a high level of detail. We scheduled our appointment on-line, and staff were ready for us when we arrived. The vehicle was returned washed and clean on the inside.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Daniel, hearing that you had a great experience is the best thing we could hope for! Thank you for choosing Holman Cadillac, we look forward to serving you for many years to come!
Roadside NO show
Holman was called to come because ct6 nightmare was dead again.Troy from Holman roadside was out the week before ,rude nasty didn't check anything,had to demand he jump start it.Had he replaced the bad batter Armenian Cadillac came out and found along with other major issues no call would be needed.Troy refused to come out.I have this on tape that Holman refused to honor Cadillacsales Roads program.Great business practices after buying multiple cars there and other Holman places.Sad don't go to this place.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We are sorry you had a poor experience with our roadside assistance, your patronage is valued and apologize for any inconvenience. Customer centricity is our focus and this experience does not reflect our values and processes. Thank you for considering us as we wish you all the best.
Holman was sent by roadside but Holman didn't want to do job
My steering went out and called Roadside.Troy from Roadsisde came out confirmed bad steering gear and it's dangerous,but .Troy was actually rude and Nasty, he didn't want to come out to check the vehicle.He was pidde off and I I Was told to have towed iin. And say bad steering gear ai did not like his attitude but he told me if ai ever want roadside service I better give him aGoodyear survey with Cadillac .I was forced into it.and expect car.I called to make sure rental would be there and was told to have towed to where I bought it.Since it's supposed to be towed to nearest dealer, I had to drive dangerous car to Faulkner Cadillac in Trevose,Pa who did an amazing job fixing my 2016 Cadillac ATS Coupe.Unfortunaley this dealer just likes cash customers that they can overcharge for everything.Sad they don't deserve people like Troy working for them.Sad dealership.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for taking the time to provide feedback regarding your experiences with our dealership. We’re sorry that you did not have a satisfactory experience. We would love to speak with you further about this. Please contact our Service Manager, Raymond King, at your earliest convenience (rking@holmancadillac.com). He is awaiting your message.
Most Knowledgeable & Professional Salesmen Ever
Holman employees Don Frank and Sean Murray are automotive experts and the most professional client service people I’ve ever dealt with when buying/leasing a car
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Holman Cadillac Always Makes Me Feel Important
As always, John Vogt makes it a pleasure to have my car repaired. Because of him, it'll always be Holman Cadillac for me. Unlike most dealerships, Holman Cadillac makes my wait most tolerable with newspapers, television, drinks, snacks and multiple charging stations. And, I love the car wash before I leave.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Radio Repair
Great job done at a timely rate. I would recommend using this dealership
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
New car!!
Sean was a great salesman, no pressure and took so much time to help me get into a car that I am completely in love with!!! A++++
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
SRX 2010
Took too long to complete the repair. I had an appointment for 8am and did not leave the dealership until 12:15pm.
- Customer service 1.0
- Buying process —
- Quality of repair 2.0
- Overall facilities 3.0
- Overall experience 2.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Vaughn, we are very sorry that you did not have an exceptional experience with us. We genuinely do value our customers and strive to be transparent in all that we do. We apologize for any inconveniences that we may have caused.