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Echelon Ford

(436 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 5:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–5:00pm
Tuesday 9:00am–8:00pm 7:30am–5:00pm
Wednesday 9:00am–8:00pm 7:30am–5:00pm
Thursday 9:00am–8:00pm 7:30am–5:00pm
Friday 9:00am–8:00pm 7:30am–5:00pm
Saturday 9:00am–5:00pm 8:00am–1:00pm
Sunday Closed Closed
New (855) 353-0049 (855) 353-0049
Used (855) 353-0045 (855) 353-0045
Service (855) 353-0050 (855) 353-0050

Reviews

(436 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Echelon Ford from DealerRater.

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New lease

Excellent service from start to finish! The team at Echelon Ford was friendly and attentive throughout. Provided the best deal without a back and forth haggle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Chris! Thank you for taking the time out of your busy schedule to leave us a great review! Echelon Ford is proud to provide our customers with the no hassle price experience! We believe in providing every customer with a the great service that they deserve and we are happy to have such a great customer!

Great Dealership with outstanding sales experience

I went to Echelon Ford to look at the 2018 Ford Escape Titanium and my salesperson, Angela Ionno couldn't have been more helpful. We test drove the SUV and it has everything I'm looking for in a high end SUV and I'm currently driving an Audi Q3. Just waiting to hear back on the lease financing but this dealership has tolerated my back and forth on finalizing the purchase with patience and understanding of my situation on my current Q3 lease. I hope to be leasing the 2018 Ford Escape from them within the next few days. I told Joe Mo to "sharpen his pencil". He laughed and said, we use computers now!!! This dealership is my go to for a Ford vehicle. Their inventory beats all the Ford dealers in the area and I've checked them all.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Consumer response

I revised my previous negative review. This dealership is GREAT!!!

Jennifer

Always willing to go above and beyond to help not only myself but my family out. Great customer service! Would definitely recommend this dealership! :)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Jennifer! Thank you so much for taking the time to leave us a great review! Echelon believes in great customer service and building relationships for life. We look forward to working with you and your family again in the future!

5 Star dealership

my visit there is always a pleasure everyone is so friendly, honest and nice. I keep coming back they make you feel very comfortable. This is the 5th car i have purchased at this dealership without any problems or the salesmen pressuring you. Overall experience was excellent

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Christa! Thank you so much for taking the time to leave us such a great review! Echelon is all about customer service and making the car buying & service experience a positive one! We are happy that we have the loyalty of such a great customer! See you next time!

End of lease shopping

I have leased cars from Echelon Ford for 12 years! I have always had great experience! Sales and service top notch! Thank you Echelon Ford. Love my new Escape!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you Eileen for sharing your experience with the dealership over the years!

Fire Inspector

overall my experience was positive the whole time. For the first time though I was unsatisfied with the cleaning/prep of the vehicle for delivery. There were stickers left on the vehicle, glue front he stickers on the windows left, and I wasn't happy with the fingerprints and marks not removed during the cleaning process.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you Doug for sharing your experience! We apologize the vehicle was not cleaned to your satisfaction and will be reaching out to address your concerns.

Echelon Ford is Excellent.

I have been a Ford customer for over 35 years. My experience buying a car at Echelon Ford was the best in all of those years. With the help of salesperson Derek Zimmerman, I found the perfect car for my needs They gave me a great trade-in credit for my old car. The overall deal for the car was very good. And, Derek and Echelon Ford continue to be helpful after the sale. Thank you, Echelon Ford, for an enjoyable car buying experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for sharing your experience with Derek!

my new explorer

Great people, always treated like family. Highly recomend this dealership. I've bought several cars from these guys, and i would not go anywhere else. Best people.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you Lisa for sharing your experience with the dealership!

TerryF

Everyone is very helpful from sales to service, I have been a long time customer of Echelon Ford, and have leased many vehicles with the help of Chris Costello.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you Terry for sharing your experience with Chris and all your business over the years!

Echelon Ford is the Best Dealership

It was a great experience and will definitely recommend Chip & team. Extremely friendly staff and atmosphere. We have bought over 10 automobiles there in the past 30 years.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you Ed for sharing your experience with the team!