Open Road Honda

Trying to work out a trade on my car matt gave me a price 3 to 4000 lower than what their actual website gave for trade value. Matt told me they had a car in the lot like mine with Less Miles for less money and it was out and out lie!!It was my exact car with double the mileage,and almost 2000 $ more than he told me!w

Crooks. Sold me an extended warranty that they said was for 100k miles and 8 years after the initial warranty. Turns out the fine print says that it’s 8 years total, including the standard 3 year Honda warranty. The finance manager plainly told me “well you should have looked at the fine print for yourself.” $1700 for nothing. Never again will I or anyone I know deal with any of these Open Road dealerships again. Crooks.

First is first -- I've been harassed to leave five star reviews since the day I leased my vehicle and have BELOW average service.THE REVIEWS ARE PUSHED AND NOT HONEST. Moreover, I have been unable to receive ANY help for ANY matter. Do NOT buy any additional service because you will just get tossed around and receive NO help. You will regret it like I am now. Awful just awful.

I got a price online that said included taxes and fees. I called up specifically to ask am I walking out with the monthly price and absolutely nothing down like your emailed quote says. They said yes. I said okay, I'm taking public transportation from an hour and a half away from work and plan on driving the car back to my home so this better be price with ZERO down. They said yes. I get to dealer and they completely lie and pretend I misread the quote. They added $5,560 due at signing when the quote says $0 due at signing. The quote even says includes taxes and fees and I specifically called them to make sure. Had to take Uber back. So disgusting-they have no problem lying and wasting people's valuable time and money. Just please do not come to them based on internet price, even if you get confirmation from them specifically that it's accurate. They have no shame.

Really nice guy easy going gave me everything I asked for and more to fit my budget keep this guy around he knows how to please his costumers

Costco members beware: I obtained the Costco price from the finance department prior to visiting. I was presented with a supposed Costco price sheet that was in actuality a customized document with their logo on top along with Costco. Costco verified that this wasn't their form. On the price sheet was an additional $1900.00 of nonsensical dealer add- ons. The salesman frankly stated that " this is what Costco wants, we have no control over it". In addition the car price was 3K higher than the quoted price from their own finance department. When I called them on it the salesman quickly stated " oh that price seems reasonable", Ill check with the manager. The dishonesty was remarkable. Stay away unless you are fully prepared to deny them their scam.

Beware, Open Road Honda is a cheater, a cheater. They offer a low internet out of door price, via email and to attract you walk in even you are out of state. When you show up, they offer a higher price including some dealer options, which you don't need. The sales take your driver's license information and even a credit card and pretend to negotiate with the manager. Once they take your information, they will not offer the internet price, and force you to purchase at a higher price. They use your information to lock your name in the system. you can not get the lower price from other dealers. BEWARE !!! They are the cheaters, sales and manager.

I went to get a new lease and was helped by a wonderful young lady name Vanessa Rodriguez she did a great job making the deal go through...

Worst customer service!!!!!!!! STRIKE ONE: Leased a car and agreed to an amount and after paid them $4k, and waited an hour they came back to me and told me they cannot honer the agreement. STRIKE TWO: Called more then a dozen times and left various messages and even spoke to managers just to get basic info such as getting a loaner while car being repaired and now two weeks later and multiple calls - NO RESPONSE!!!! - Take my advise and save yourself frustration and get a car from anywhere else such as Sansone dealership where customer service is next to none then these guys. After you sign the dotted line they dont care about you or your car. First and last time I am getting a car from these guys.

Worst Dealership in NJ. Not worth the time and effort. Save yourself from the hassle. They don't keep their words and give you a run around for silly things.