Fullerton Auto Group

We came to Fullerton and were helped by Rich Zeller. We went back several times to test drive and discuss options and he never once seemed annoyed to give up his time to show us the vehicles or discuss our options. We ultimately bought from them because of this and we are very happy with our new Jeep 2017 Grand Cherokee. Thanks Rich! This dealership is not overly pushy- they act in a desirable manner and that makes them so appealing to people like us who are tired at the end of our day and don't want to feel more stressed! We will use them for future Jeep deals!

Our experience at Fullerton Ford was nothing more than stress free. We are a first time Ford customer as we have always purchased Chevy's. Love the look of our fusion and it's contents. It rides wonderfully. James Sheeley was extremely helpful and assuring when it came to our purchase. He informed us about all the cars features and the certification that the used car goes through to make it certified preowned.

Great place and great people I will recommend this place to all my friends and not only friends and it will be my first stop if I ever need a new vehicle

I went to the dealership already knowing they had on their lot the hard-to-find combination of trim/options I was looking for in a Jeep Wrangler Unlimited. I had done a lot of research and already test drove a different trim of the car at another dealership so we were able to get down to brass tacks really quickly. The sales consultant (Jason) was pleasant to work with and there was nothing negative to report, other than one thing that you would probably experience negotiating at any other dealership for any other kind of car...including a 299.00 charge for window etching after already negotiating a price based on the sticker. In the end, after just a little push back on my part, the cost of window etching was crossed off the final invoice, so no complaints. I traded my 2012 Honda Ridgeline and got what I considered a very good price for it, with the initial value being 2,000.00 more than a previous dealer offered me. I went in on a Friday night for the first time and drove away with the car not much more than 12 hours later. I live too far away to ever use them for service, but I would certainly go back to deal with them on the sales side.

We purchased a pre-owned Jeep Grand Cherokee Limited in March 2016. After filling up the gas tank for the first time, gas fumes emanated from the tank, filling our entire garage with fumes. The fumes dissipate after driving about 80 miles. After filling up the tank for the second time, it happened again so we knew we had a problem. The Jeep went to service at Fullerton, who identified the cause of the fumes and replaced the fuel filler neck. We got the Jeep back; it was fine for about two months and then again - after filling up the tank gas fumes took over the garage. The Jeep went back for a second time in May, and a second time it was fixed with the O ring gaskets and lock rings replaced. One month later in June the gas fumes were back. This time we took the Jeep to World Jeep in Shrewsbury, but they found no issue. We lived with it for two months before finally taking the Jeep back to Fullerton for a third time. Parts had to be ordered and took over a month to come in. On September 30 Fullerton replaced the fuel filler tube and vapor canister. We just filled up the Jeep with a full tank today and the situation is worse than ever. The gas fumes are permeating the cabin as well as around the exterior of the vehicle. The situation is so bad our three-car garage filled up with gas fumes within 5 minutes of us getting home. We are working with Chrysler headquarters at this point. Clearly this vehicle is defective and a safety issue but they do not seem keen to help us get it resolved. Do not buy used 2014 Grand Cherokees! They are a danger!

I don't know where to start. I bought my truck 2015 ecodiesel ram1500 at Fullerton dodge. I went to the service center for the first time last year to meet the service department and have my ecm and u connect updated. I asked a bunch of questions as the ecodiesel is a new motor for ram, and the service writers and technicians were on top of there game with the new motor. I just resently went for another update and a few other little issues. I talked to Mary about doing my own routine maintaince and was reassured It was ok and I had all the correct receipts to prove the maintaince. That was very reassuring knowing they approve of doing my own maintaince. When I picked up my truck today all of my issues were fixed and then some. I really can't say enough great things about Mary and the service center for all they do to keep a customer happy when he's already happy. I definitely recommend Fullerton service and Mary as an adviser.

I was pleased with my car buying experience because James was very knowledgeable,. He listened to what I needed and ensured that's what I got. There was no pressure or trying to change my mind. I have no complaints about James and his help. Only challenge was how long the overall process took. We were able to drive out with a car but it took a long time to get through the "check out" process. That being said Craig was also very helpful in the business office and everything went smoothly. He was also very knowledgeable and gave me no pressure. It may have been a situation of not enough staff to handle the checkouts that held us up. Overall I would definitely recommend Fullerton and working with James & Craig.

When I test drove the it was like I was alone. NO salesman ship had to pull words out of his mouth. Got back to the dealer ask for the cash price, could not get up to ask his manager. Did not want to move. Hope all the salesman are not like that.

From the beginning to the end, test driving to buying and picking up my new Escape was pretty easy and uneventful. James was informative and easy going, not pushy at all. He helped narrow down what I wanted and found a couple cars right away that matched spot on. He was easy to reach for additional questions and took his time explaining the details of the car. I would definitely recommend Fullerton and James.

be very careful of any advertising from Fullerton. their ads present lower prices to lure customers into their store, and in discussions with the sales rep you will be surprised at the details they defer to the 'fine print' which raise the cost much higher.