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Fullerton Auto Group

(360 reviews)
Visit Fullerton Auto Group
Sales hours: 9:00am to 9:00pm
Service hours: 8:00am to 6:00pm
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Sales Service
Monday 9:00am–9:00pm 8:00am–6:00pm
Tuesday 9:00am–9:00pm 8:00am–6:00pm
Wednesday 9:00am–9:00pm 8:00am–6:00pm
Thursday 9:00am–9:00pm 8:00am–6:00pm
Friday 9:00am–9:00pm 8:00am–6:00pm
Saturday 9:00am–7:00pm 8:00am–4:30pm
Sunday Closed Closed
2015 consumer dealer award
View 1 awards
2015 consumer dealer award
New (908) 698-4712 (908) 698-4712
Used (908) 698-4386 (908) 698-4386
Service (908) 698-4116 (908) 698-4116

Reviews

(360 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Fullerton Auto Group from DealerRater.

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new 2500 ram

Rich Santamaria was excellent. No haggle price and while process was very fast. I would recommend fullerton to all my friends and family. Overall great experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Dear Matt, Thank you for choosing Fullerton Chrysler Jeep Dodge Ram. We are grateful to hear that Rich took care of you so well. Please, if you need anything in the future do not hesitate contacting us. Sincerely, Fullerton Chrysler Jeep Dodge Ram

Great Buying Experience on 2015 Jeep Grand Cherokee Summit

Bought my new 2015 JGC Summit via TrueCar and Fullerton, and couldn't have been more pleased. The price was outstanding, no tricks, no pressure to buy anything extra, complete focus on the customer, and highly professional. I initially contacted Scott Zedowski (excellent), and then worked most of the time with Adwait thereafter. I was originally intending on placing a 'to-build' order, but Adwait was diligent and looked at a number of other dealerships - finding an all-but-perfect match to my proposed build (identical but no engine-block heater, which I could live without). He followed up with the other out-of-state dealer, worked out a trade for one of Fullerton's Jeeps to obtain the one I wanted, and arranged the delivery to Fullerton very promptly and with no additional cost to me. All arrangements were completed in a very timely way, the vehicle was beautifully prepared by the Fullerton crew, Adwait spent very ample amount of time with me and my wife reviewing all the features and capabilities, patiently answering all our questions and assisting us as we went over the new Summit with a fine-tooth comb prior to signing off. Before we left with our new Jeep, he even filled the tank! All in all a great purchase experience - kudos to Atwait!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Dear Patron, Thank you for choosing Fullerton Chrysler Jeep Dodge Ram. We are overjoyed to hear that you had such a positvie expereience with us. Please visit us again soon. Sincerely, Fullerton Chrysler Jeep Dodge Ram

Great experience

I had a great experience at Fullerton dealership, especially with the salesperson, Lou Rimblas. He was very helpful and knowledgable. The deal was nice and smooth, and reasonable. I highly recommend this dealership. -Jay C.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Good Morning Jay, It is wonderful to hear that you had such a positvie expereience with our dealership. Please do not hesitate contacting us if you need anything in the future. Sincerely, Fullerton Chrysler Jeep Dodge Ram

2015 Town and Country

Lou Rimblas did an excellent job at assisting us in looking at the Chrysler Town and Country. At first I was back and forth between years and options but Lou answered all of my questions and was very knowledgeable on the vehicle. He walked us through the whole process and made my wife very happy. We both left the dealership that night with our new vehicle. The professionalism of everyone involved was excellent and I would highly recommend this dealership to my friends and family. Thanks Lou.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Didn't get a deal done, but the Sales staff was exceptional

I was searching for a new 2014 Chrysler 300 SRT and was referred to the dealership through TrueCar.com. From the outset, Charles was very responsive and eager to provide options and detail to insure I was making an informed decision. After several days of hunting down the exact car I was looking for, we weren't able to reach a deal. It was not due to Charles or Lou, more due to a lack of inventory available which met my specific requests. I would highly recommend Fullerton to anyone looking for a new car based on their friendly, responsive and knowledgable sales staff. Ask for Charles or Lou and you and bound to have a great experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Good Start

Working with Lou Rimblas on the purchase of our vehicle was a very good experience. Lou walked us through the whole process in an amiable manner and was very knowledgeable about all aspects of the Jeep Cherokee we purchased. I don't think you could do any better in picking Lou as your sales person. We did have a key fob problem that was discovered one day after purchase which the Service Dept, after two visits, resolved. Other than that one stumble; the whole process was very smooth.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

2015 Jeep Grand Cherokee Altitude

Fullerton Jeep is not your "typical" highway car dealer. From the minute I walked in, until the minute I left the lot in my new Jeep, I was more than satisfied. My salesman, Brian Gagliardi, was a pleasure to deal with. He made me feel comfortable explaining the benefits of leasing vs buying, choosing the right vehicle and most important, the price. I would recommend anyone that is car shopping to visit Fullerton and ask for Brian, you won't be disappointed!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Excellent Experience

I cannot say enough good things about my leasing experience with Fullerton and particulary Charles Countryman. This is the 5th vehicle I've leased/purchased from Fullerton and Charles made it the best experience yet. His knowledge of the product, patience, follow-up and overall professionalism is second to none. I highly recommended Charles Countryman as the man to see for all of your leasing/purchasing needs from Fullerton.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Excellent experience!

Kathy Bernstein made my car buying experience a lot less painful than I expected. She was patient and kind with me. She took the time to explain how leasing works and gave me all of my options. The dealership is transparent with their pricing so there isn't that back and forth fighting for the best deal. I left there knowing I got the best price possible. This was the best car buying experience I've had. I will definitely recommend Fullerton and Kathy to all my friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Excellent Experience

This was my first car that I ever bought. Jason took his time, answered all of my questions, and me feel comfortable. I was never rushed to commit to anything that I did not want. Overall, this was an excellent experience and I will be a returning customer in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.