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Jacobs Mitsubishi

(1,207 reviews)
Visit Jacobs Mitsubishi
Sales hours: 9:00am to 8:00pm
Service hours: 8:30am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 8:30am–6:00pm
Tuesday 9:00am–8:00pm 8:30am–6:00pm
Wednesday 9:00am–8:00pm 8:30am–6:00pm
Thursday 9:00am–8:00pm 8:30am–6:00pm
Friday 9:00am–7:00pm 8:30am–6:00pm
Saturday 9:00am–7:00pm 8:30am–6:00pm
Sunday 10:00am–5:00pm Closed
2023 consumer dealer award
View 4 awards
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award
New (727) 483-5616 (727) 483-5616
Used (727) 475-4572 (727) 475-4572
Service (727) 483-5805 (727) 483-5805

Reviews

(1,207 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jacobs Mitsubishi from DealerRater.

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All I can say is if you want to get screwed over and pay

All I can say is if you want to get screwed over and pay for things that you don’t want, then come to this dealership and you will get just that! Stopped in here today interested in a 2014 Audi for $7700. We were set to pay cash for this vehicle if we liked it, which we did! The salesman told us he would have the a/c checked as it wasn’t blowing cold and a tire sensor was on so he would have that checked as well. Once it came to numbers, this car went from an $8000 car to a $12,000 car and they were gonna sell it “as is” so no a/c check or tire sensor check either. This dealer throws in a $1995 package that they said is standard for all their vehicles they sell. I understand adding in taxes and and such but a package that I don’t want for an extra $2000???? NO THANK YOU!!! If you’re going here you better check your numbers because you’re about to get screwed! Bring your lube folks cause you’re gonna need it! Seriously, don’t waste your time here, you will leave disappointed or with very empty pockets!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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Dealer response

Hi, we're disappointed to hear of the negative experience you had at our location. We'd like the opportunity to discuss this with you. Please reach out to us at (727) 944-2886 at your earliest convenience to discuss how we can turn your experience into a positive one.

Consumer response

HA! You get one chance with us and you blew it! We are moving on and will find a car elsewhere. We’re not falling for your scams and you won’t ever see a dime from us!

Obi is great salesman.

Obi is great salesman. They work as a team to get you your dream car.

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Obi is great salesman.

Dwayne nurse is the best!

Dwayne nurse is the best! Would highly recommend working with him, he made our buying experience so much easier and also made us feel good about our purchase in getting exactly what we wanted! Won’t be going to any others salesman for as long as he is in the business!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi , we're happy you found our staff to be so supportive during your experience here at Jacobs Mitsubishi. If you have any further questions, please give us a call. We're always happy to help!

I felt highly pressured by the finance officer to

I felt highly pressured by the finance officer to purchase a 2 year oil change and electrical protection plan. But wasn’t told to me was there was a 200 dollar charge for bringing the vehicle in. ( not happy about ) and then telling it was less than a dollar a day. My salesman did everything he could to make me happy.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Obi was incredibly helpful and truly cares about the

Obi was incredibly helpful and truly cares about the customer. A great experience that is recommended!

Rating breakdown (out of 5):
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  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Hi David, we're happy you found our staff to be so supportive during your experience here at Jacobs Mitsubishi. If you have any further questions, please give us a call. We're always happy to help!

Absolutely terrible dealership.

Absolutely terrible dealership. Managers have no idea what they're doing, always scrambling and nobody seems to communicate properly. Dealership looks like a buy here pay here place. Highly advise staying away from this place. Everything is super questionable. Had someone I know purchase a vehicle from this place and had some issues with his service contract. Managers were not willing to help whatsoever. Look at the reviews and stay away from this place.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi John, we appreciate your honest feedback, as we are always looking for ways to improve. We would like to work towards a resolution, so if you are willing, please reach out to us at (727) 944-2886 to discuss this further.

It’s nice, easy, and fast moving.

It’s nice, easy, and fast moving. And Obi made everything stress free for me!

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Cedric did an amazing Job helping us get into our new Car

Cedric did an amazing Job helping us get into our new Car and we Recommend that you ask for him.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Eric Flores, we are glad we could help! We look forward to your next visit! Take care!

Amazing staff, i’ve never experienced such a great

Amazing staff, i’ve never experienced such a great experience. I went to all kinds of dealerships in Tampa, fl. very disappointed. Thank you guys, again. You will always have me and my family loyal customers.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Hi Ivettebonilla621, thank you so much for your positive comments about Jacobs Mitsubishi! We can't wait to see you again, have a great day.

This dealership has a great selection and variety of cars

This dealership has a great selection and variety of cars to choose from at very fair prices. A special thanks to Big Al, as he has shown me to be a very nice and caring man. Not often do you find that in the world today. If you’re looking for a great experience with a dealership, ask for Big Al.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!