Reviews
Friendly and knowledgable staff who work to provide
Friendly and knowledgable staff who work to provide excellent service, parts and pricing. I always feel like i am their only customer!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for letting us know you've had great experiences with our team at Frisco Chrysler Dodge Jeep Ram. We wish you the best and appreciate your continued business!
The customer service at Frisco Chrysler Dodge Jeep Ram
The customer service at Frisco Chrysler Dodge Jeep Ram was great! We highly recommend this dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the recommendation. We appreciate your support of Frisco Chrysler Dodge Jeep Ram!
Very nice people.
Very nice people..everyone is attentive. 9 years ago..you guys sold me an awesome car! Thank you
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words and loyalty to Frisco Chrysler Dodge Jeep Ram. We are glad to have made a positive impact over the years. Wish you well!
Appointment was day of the massive IT outage and their
Appointment was day of the massive IT outage and their computers were down, instead of turning me away, they performed the maintenance and we handled everything later once the system was back up. Excellent customer service!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your patience and kind words. Thank you for recognizing our customer service at Frisco Chrysler Dodge Jeep Ram during the IT outage. Best wishes!
Matthew Young went above and beyond for me!
Matthew Young went above and beyond for me! Best car buying experience EVER!! He’s earned a loyal customer for life! Randy, in finance, was friendly and efficient. Thank you Matthew and Randy for a wonderful experience!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We're grateful for your feedback. Happy to hear our team provided a wonderful experience at Frisco Chrysler Dodge Jeep Ram. Wishing you many enjoyable miles in your new car!
Chris was absolutely the best service rep I have ever
Chris was absolutely the best service rep I have ever come across in my many years of owning Jeeps. My wife and I found ourselves in a dire situation while traveling accross the country this summer. Our Jeep developed a serious engine problem as we were approaching the Dallas area. We were able to make an appointment at the Frisco Jeep dealership the day after we arrived. Chris understood our dilemma and was able to have our car serviced and repaired within 24 Hrs. We were back on the road the next day. I would highly recommend this dealership and Chris as a service desk contact to anyone who lives in the Frisco area. Thanks Chris! We appreciate your (and your teams) excellent service!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words and recommendation. We're glad our team could assist you during your trip. Your feedback is greatly appreciated – safe travels from all of us at Frisco Chrysler Dodge Jeep Ram.
Poor service at this location.
Poor service at this location. The service area is bare- lack of advisors there to help. Long waits. General bummer of an environment, not customer service oriented. Estimate provided was way overpriced compared to other mechanics.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello, Your review is appreciated. We want all of our customers here at Frisco Chrysler Dodge Jeep Ram to have a great experience when bringing their vehicles in for service. I would like to speak with you to discuss the feedback you have provided regarding your recent visit to our Service Department. Can you please send your contact information to me? I look forward to hearing from you. Thank you, Robert Stickles Service Manager robertstickles@greenwayauto.com
Took forever to get anyone to answer the phone e.
Took forever to get anyone to answer the phone e. And once I did I was transferred around like a hot potato until Logan in parts helped me all the way through and didn’t transfer me anymore.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Hello, We appreciate you taking the time to share your feedback. Although we are pleased to know that our Parts Team helped you all the way through, we would like to speak with you about your experience when calling us at Frisco Chrysler Dodge Jeep Ram. When you have a moment, please provide me with your preferred method of contract, so that we may further discuss your feedback. Thank you, Robert Stickles Service Manager robertstickles@greenwayauto.com
Great experience Chris helped me with everything I needed
Great experience Chris helped me with everything I needed got me in and out with no problems
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing your experience! We're glad our team could help you out. All the best from Frisco Chrysler Dodge Jeep Ram.
Caleb never left his desk or introduced himself, never
Caleb never left his desk or introduced himself, never thanked us for our business or even acknowledge us for that matter while we were standing with David the salesman and the finance guy adjacent to his desk. Was originally told we had the buy a car protection plan with the vehicle. Salesman David was great. Also met the general sales manager Aaron briefly and he was really nice too.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
Hello, Customer satisfaction is important to us here at Frisco Chrysler Dodge Jeep Ram. I would like to speak with you about your purchasing experience with our Sales Department regarding the follow-up about your purchase. When you have a moment, please reach out to me to further discuss your feedback. Thank you, Aaron Cameron General Sales Manager aaroncameron@friscocdjr.com 469-888-4788 ext. 253