Frisco Chrysler Dodge Jeep Ram

First of all my vehicle issues were resolved properly, so I am satisfied with the vehicle service. I just wanted to point couple of things in my review which are solely my experience. For me, both service and overall experience matters as I found the service equally good at other nearby dealerships as well. Credit card surcharge - I don't think I have paid the credit card surcharge at other dealerships and may be this is new. I had a bill of over $1450 and I should have been told before about that. I would have come prepared with cash or other means. No one wants to pay $40 as a credit card charge if there are options and other stores who don't charge that amount. Advisors - My advisor was friendly and tried his best to help. But I think the core knowledge was lacking. I had to call couple of times and also had to intervene during the check out process to fix the tire replacement costs. I am not sure why the system wouldn't take care of the charges properly. I was not charged for my deductible as I was told it was covered under my warranty - which I thought my power train warranty. I had to pay that later. No rental and System issues - I have 2023 Wrangler and they all come up with 3 yrs Jeep Wave. I have max care warranty and they do have first day rental. Advisor checked the system and couldn't arrange for the rental as he couldn't see that in the system. I confirmed with customer service that I do have first day rental even for maintenance items. Shuttle pick up was arranged but I got a call after exactly 2 hours and that was 6.30 PM already so I had to arrange Uber. I hope some the management takes care of this with proper training so that we don't have to fix the calculations or call customer service from the store. Again, service wise I have no problems but to recommend friends it takes a little more than just service.

Service manager Carey was great and made sure everything was working properly and taken care of before I picked it up

Carey was very helpful and pleasant to work with during my service. He kept us informed and got us in and out in a timely manner.

Awesome, Awesome, Very friendly and kind. Will not hesitate to recommend to all my friends.

It's always a pleasurable experience visiting the dealership and working with the staff over the years we have owned our jeeps.

My issue isn’t resolved after the 2nd time there. No one cares. No callbacks.

It was a great deal that’s why I came but your service needs an overhaul

My car was due for service. They got my oil changed in no time at all.

I always trust my vehicle with Derrick. I have complete confidence that his recommendations are what is needed and he is providing me the best service. Derrick is one of the biggest reason I return.

Very efficient, organized and friendly service rep. (Derrick) Service performed timely and correctly. My go to place for my Ram 1500!