Reviews
Terrific experience from sales to service.
Simply put this team - from Mike Anagnos in service to Sal and the Chiavelli's - is top notch. You will appreciate being treated like a valued customer. In a world where customer service is oftentimes an oxymoron, at Herb Chambers Cadillac of Lynnfield, customer service is their first, second and third priority.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Joseph, for taking the time to recognize our team here at Herb Chambers Cadillac of Lynnfield. Happy driving and we look forward to the opportunity to serve your automotive needs for many more years to come! Sincerely, Jim Klimas, General Manager
Great Dealership
The experience at Herb Chambers Cadillac is always fantastic. The service is prompt and the staff great.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for servicing with us and for being a very valued customer! Sincerely, Jim Klimas, General Manager
Service appointment
Just had to go for a recall issue, Paul Bartlett is got me in & out as fast as possible. He always does the best follow up with my vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Ann! A terrific guest experience is what we aim for each and every time and Paul is truly a testament to that. I'll be sure to pass on your kind sentiments. Sincerely, Jim Klimas, General Manager
Professional and Pleasant
I recently bought a 2013 ATS from another dealership; I called Herb Chambers Lynnfield relating to a recall item; not only did they complete the recall item they checked a few concerns I had about the vehicle. Michael Anagnos was extremely knowledgeable about the ATS and answered my questions thoroughly. He was also very patient as I asked many questions relating to the vehicle and many were general questions not related to service issues. I found him to be a total professional who went above and beyond; getting back to me several times during the day with updates. I would definitely recommend this dealership. Also I wanted to mention that a company is only as good as their employees and Herb Chambers is fortunate to have an employee like Michael representing them. Patty B.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Patty, so much for taking the time to give us positive feedback. We make every effort to provide the very best customer service. Hearing from our guests that we have succeeded in this endeavor is always gratifying. We value your business and look forward to serving your automotive needs for many more years to come! Best, Jim Klimas, General Manager
Very nice service experience
Service staff very friendly, facility is impeccable, and service on auto was performed with utmost satisfaction.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Richard, for your business and we look forward to helping with your automotive needs in the future! Best, Jim Klimas, General Manager
Facilities Operation Manager
I was greeted immediately upon my arrival. My vehicle was repaired at the appointment time and ready promptly. I am always impressed with the professionalism at Herb Chambers.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to write this review. We appreciate your business and look forward to seeing you again. Best, Jim Klimas, General Manager
Beautiful store, great employees.
I have always received the best service at Herb Chambers. I recommend them to my family and friends. Always honest, efficient and accommodating.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Patty! We appreciate your feedback and enjoy hearing that you had a great experience at our dealership! Please let us know if there is anything we can assist you with in the future. Best, Jim Klimas, General Manager
Superb service.
I didn't have an appointment but I needed immediate help with my car on a Saturday morning. I was able to leave my car for the day and I was given a loaner car. By the end of the day was car was completely serviced and ready to go. Great job by the service department at Herb Chambers Cadillac.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to share your recent experience. We appreciate your feedback and enjoy hearing that you had a great experience at our dealership! Please let us know if there is anything we can assist you with in the future. Best, Jim Klimas, General Manager
Great service
The gentleman that helped me was very professional and fast.. I had an amazing expirience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Jessica! We appreciate your kind feedback and look forward to serving your automotive needs in the future. Sincerely, Jim Klimas, General Manager
excellent experience
i am extremely pleased with this dealership. everyone that i have dealt with, from Michael Anagnos to ted bouchard and the rest of the staff in between, smiles, courtesy, promptness. and the new building is kept so well! vehicles shine! and so does service. well done!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your experience with us. We strive to keep our guests satisfied and I'm very happy to hear that this was achieved with you. We appreciate your business and look forward to the opportunity to serve your automotive needs for many more years to come. Best, Jim Klimas, General Manager