Reviews
Service location
Your location is hard to get to. Due to location and traffic.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 2.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Martin, I'm sorry about the inconvenience. Next time you're in need of service please reach out and we can make arrangements to pick up your vehicle. Best, Jim Klimas, General Manager
Excellent sevice.
The facility is always spotless. The personnel are always warm, courteous and inviting. The workmanship is topnotch.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Michael, for posting such an awesome positive review! We value your business and we look forward to serving your automotive needs for many more years to come! Sincerely, Jim Klimas, General Manager
Great service
Paul and Mike do a fantastic job with my cars always. Both are courteous and given my tight schedule always accommodating.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to share your experience. Please don't hesitate to reach out if there's ever anything more that we may assist you with! Best, Jim Klimas, General Manager
Herb Chambers of Lynnfield
Paul Bartlett is the best! I'm treated so well there & my car is always in good hands!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Ann, for taking the time to share your experience. Please don't hesitate to reach out if there's ever anything more that we may assist you with! Best, Jim Klimas, General Manager
Great customer service
I had already walked out of 2 different dealerships with a very sour experience. Lynnfield Cadillac changed that. The Sales mgr was easy to deal with via the phone and understood where we wanted to land for a fair price. They also respected the research that we had done on the internet and we felt they were fair in their pricing strategy. The sales person was also excellent - keeping me informed about the timing of the process, performing excellent follow through with the car items, providing me with hands on demonstration for the car user experience. I was very pleased with everything and felt I was truly a valued customer. I will definitely go back in the future.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hilary, It is truly a pleasure for us to learn that you enjoyed your visit here. We value your business and we hope to see you again. Kind Regards, Jim Klimas, General Manager
Jane Carnabucci
My experience at Cadillac is always fantastic, I always leave there feeling so good about my car selection. Mike is the best service manager I've ever come across and his enthusiasm is contagious.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jane, I would like to thank you for choosing us for your automotive needs. Your honest opinion can be an invaluable reference for other customers who are in the market. It is truly a pleasure for us to learn that you enjoyed your visit here. We value your business and we hope to see you again. Kind Regards, Jim Klimas, General Manager
Great experience
Richard Dooling was our salesperson. He was very knowledgable about the ATS. He asked some questions first, then knew exactly what I was looking for in a new car. There was no pressure on his part or any of the other people we dealt with. We negotiated the price and trade in valve with no hassles, which was a pleasant surprise. Richard took care of all the paperwork so all I had to do was pick up the car. Great experience.
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Sandra, for your compliments towards the helpfulness and dedication demonstrated by Richard. It is truly a pleasure for us to learn that you enjoyed your visit here. We value your business and we hope to see you again. Kind Regards, Jim Klimas, General Manager
Excellent service!
Excellent experience purchasing a new Cadillac CTS at Herb Chambers in Lynnfield. My Salesman Ted was one of the best car salesmen I have ever work with! Just a professional and pleasant experience! Thank-you!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, George, so much for sharing your wonderful experience with Ted. We thank you for your business and we look forward to helping with your automotive needs in the future! Best, Jim Klimas, General Manager
Great service
Service was great, no issues. Normal maintenance performed, prompt and complete.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Stanley, and we look forward to working with you again in the future! Best, Jim Klimas, General Manager
Consistent greatness!
I sound like a broken record but the service is consistently wonderful! Thank you for being the best.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Jaclyn. We appreciate your business and we look forward to serving your automotive needs for many more years to come! Best, Jim Klimas, General Manager