Herb Chambers Cadillac of Lynnfield

I got a Recall notice and called your dealership for an appointment. When I called for the appointment I was told it might take an hour to 45 minutes. Was greeted and handed over my keys. By the time I made a cup of coffee I was finished. Everyone was very nice and friendly. would recommend this dealership to anyone who asks. I will definitely return for my next purchase.

My Cadilac had a 'recall' and I called for an appointment with no problem. I explained that it would be there for the recall. Once I got there they proceeded to tell me that I should have brought my spare key also because the problem was with the ignition or key, whatever. So they told me to "swing by" sometime and they would take care of it. Why wasn't I told that information when I made the appointment ?? "Swing by" is not easy for me. My life is just as important as theirs. Other than that they are very good. Who ever does the car wash is exceptional !!

I am from New Hampshire and drove down to this Dealer because they had the the used Cadillac I was looking for. I bought the car brought it home to my Local NH Cadillac dealer and found I needed a front plate bracket and I also needed an engine air filter and a cabin air filter. They did not do the 127 point check before I purchased this car. 869+*.

your service is awesome we would like to move in you treat us like royality

I have been a client of Herb Chambers for many years - have purchased two new vehicles through that resource, and still have both of my cars serviced - would NOT consider any other place. Service Manager, Michael Anagnos, is an exemplary example of professionalism, good-manners, and customer-friendly relations. Herb Chambers has a tremendous asset with this young man directing the service department. I have recommended several potential vehicle buyers to the Herb Chambers family. For me? There is no question that if Chambers sells the car I prefer, Buick, I would not even consider any other place. I thank Mr. Chambers and his superb staff for making car maintenance a pleasure. Sebastian Paquette

I bought a new SRX in 2011 and have only required maintanence service up until recently. My sunroof was leaking and the day after a Nor'easter, my SRX was drenched. I took it in and advised I had purchased the extended warranty. After a couple of days, I received a call from service and was advised that the cost of repair ($960) was not covered under my extended warranty. This was not the reason I am writing this review, although I was very dismayed that I had purchased an extended warranty which seems like that was just a sales gimmic to upsell at the time of purchase seeing it really does not provide coverage when needed. During this service process, they gave me a loaner vehicle to have. When parked the vehicle in my driveway, I notice the tail light was broken. When I returned the vehicle I told the service manager that I honestly did not know how it broke, I assumed from the storm, but wanted to be honest and not just leave the vehicle without telling them. A week later the Service Manager called me and informed me that I would owe over $600.00 to Herb Chambers for the broken tail light! After a heated discussion, he agreed to discount that amount to $340.00, but I was floored he was even asking me for more money. Prior to all this happening, I was discussing buying a new Escalade through Herb Chambers and I can emphatically state I will not be purchasing any Cadillac product moving forward after this . Seeing the tail light was so incidental to me being a valued customer I felt demanding I pay anything for the tail light was very inappropriate and not the way to treat valued customers. If I had an accident with the vehicle requiring extensive work, I would fully understand, but a tail light? The message here is Herb Chambers penalizes honest and supportive clients, and does not support them in their service needs. As stated the tail light, in my opinion, was very incidental to my overall service requirements and overall cost. The potential sale and further servicing needs they lost in the future with me, hopefully was worth the cost of the tail light to them. An unfortunate end.

The few times I have been at your dealership for service I have received excellent service.Mike Anagnos has always exceeded my expectations. Always very polite and courtious. He keeps me informed regarding time that my vehicle will be complete. I am 100% satisfied and glad I have selected you as my preferred dealer.

service department great! Customer service excellent.

My car battery had a bad cell and wouldn't start. I called service at Cadillac and they told me where the battery was so I could jump it and get it to the dealership to be serviced. I passed on road side assistance because I needed to get to work and didn't want to wait. They promptly replaced the battery, took care of a recall matter while they had it. They dropped me off at my office while it was being repaired and picked me back up later when car was ready. Great service as always!

Pleasant and quick. Did everything required. Great waiting area