Reviews
Cadillac XTS Year Model 2013
First rate always treated with politeness and compentently!
- Customer service 5.0
- Buying process 3.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Thomas! We value your business and we look forward to seeing you again. Kind Regards, Jim Klimas, General Manager
Great Experience
all service items performed correctly. Staff extremely nice and helpful. Loaner car was great
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Paul. We value your business and look forward to serving your automotive needs for many more years to come! Sincerely, Jim Klimas, General Manager
Always 5 Star
I am always satisfied with Mike and the staff in the Service Department..it is always a 5 Star Visit!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Ernie, for taking the time to share this fantastic review. It is of utmost importance that our guests leave our dealership confident that they made the right decision. We value your business and look forward to serving your automotive needs for many more years to come! Sincerely, Jim Klimas, General Manager
Wonderful Service
On time fast, courteous, and efficient service!Wonderful waiting area as well.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Robert! We value your business and hope you enjoy your Cadillac for many years to come. Best, Jim Klimas, General Manager
Fantastic experience
My experience with Herb Chambers Cadillac in Lynnfield, MA was outstanding. This is my first time at this dealer, but my 4th Cadillac and my 3rd Cadillac Escalade ESV. From sales to service to the professional receptionist. I was treated and respected. I would recommend this dealer and the name of Herb Chambers to everyone. I hope you all get the experience. They do stand behind everything they say.This is a great end to 2015.I will look forward to my next Cadillac Escalade ESV from Herb Chambers Cadillac.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you, Mark, for taking time to leave us a great review. If there is anything else that we can do to help you with regard to your Cadillac, please feel free to let us know. We truly value your business and hope to serve your automotive needs for many more years to come. Best, Jim Klimas, General Manager
Review of Service
I had a service appointment and everything went smoothly and quickly. Mike in Service is great! I thank Herb Chambers Cadillac of Lynnfield for their effort and service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Jason. We look forward to the opportunity to serve your automotive needs for many more years to come! Best, Jim Klimas, General Manager
Great Service!
I made an appointment, went to appointment. was treated very professionally by the gentleman is the Service Area. He said there was a recall for some minor problem and this would add on another hour of the service appointment, I asked for a loaner car and he, Michael, was very helpful in quickly organizing a loaner car for me. This made the entire experience easier. I happily took the loaner went home , returned the next day , picked up my car, all questions I had were answered, the car drove well and it was looking fresh and clean, having been just washed. Michael said the recall went fine, all was taken care of and I left. Great service, caring and professional staff, what else can one ask for? Thank You.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Mark, for sharing your story! We really appreciate your business, as well as, your feedback on working with Michael. We value your business and look forward to the opportunity to serve your automotive needs for many more years to come! Best, Jim Klimas, General Manager
5 star service all around
My appointment was on a Saturday which is usually busy. Michael was prompt, professional and very attentive. I work in the customer service industry, and service like Michael provided should not go un-noticed. Thank you Michael.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Felice, for sharing your story! We really appreciate your business, as well as, your feedback. We value your business and look forward to the opportunity to serve your automotive needs for many more years to come! Best, Jim Klimas, General Manager
Great service dept
Mike in the service dept is always helpful and courteous
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Jack, and we look forward to serving your automotive needs for many more years to come. Best, Jim Klimas, General Manager
Great Service, Clean facility
The customer service at Herb Chambers Cadillac of Lynnfield is ALWAYS exceptional. I would recommend this dealership to any one who wants outstanding service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Marion, for your business and we look forward to serving your automotive needs for many more years to come! Sincerely, Jim Klimas, General Manager