Reviews
Exceptional service
There was a squeaking noise coming from the front seat and steering column. When I told Mike the service manager about it he immediately took it for a test drive and agreed to take care of the problem he immediately set up an appointment to have the car dropped off and have a loaner available for my convenience I was called the day the car was ready I picked it up at my convenience he said there was no charge because was on the warranty and I am ecstatic with the results thank you very much
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Joseph, for taking the time to write this fantastic review and give our dealership such a wonderful 5-star rating. We value your business and look forward to serving your automotive needs for many more years to come! Sincerely, Jim Klimas, General Manager
Mr. Edward Sloan
Michael Anagnos, the Service Manager,at Cadillac Dealership in Lynnfield, MA was friedly, courteous and explained issues explicitly about the car and the time repair/maintenance would take.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Edward! We appreciate your business and look forward to serving your automotive needs for many more years to come. Sincerely, Jim Klimas, General Manager
Excellent dealership and service department
Excellent service as usual. I always receive prompt service, great loaner cars and the staff is fantastic.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Francis, for your business and we look forward to seeing you again! Kind Regards, Jim Klimas, General Manager
The BEST Cadillac dealership I have ever been too!
The best Cadillac Dealership I have ever been too. thank you Mike and Paul you always respect my time and my needs! thank you! keep up the outstanding service! I will be back for more!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to write this wonderful review and we look forward to seeing you again in the future! Best, Jim Klimas, General Manager
aaaaa
Friendly, professional, quick. Great waiting area and refreshments.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Linda! I really appreciate your feedback on working with us and look forward to the opportunity to serve your automotive needs for many more years to come! Best, Jim Klimas, General Manager
Great people and service,very clean store..
I stopped in for an oil change last week,they got the car back to me quick cuase I was in a hurry,I had noticed oil or grease on my floor mat,I told service about it,and they said no problem and replaced my mats with new SRX mats,very nice people to deal with,and love how clean the waiting area is,oh and the free coffee and muffins are excellent!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Kim, for sharing your story! We really appreciate your business, as well as, your feedback. I am so sorry bout the oil on your mats, thank you for bringing it to our attention. We value your business and look forward to the opportunity to serve your automotive needs for many more years to come! Best, Jim Klimas, General Manager
Title
Overall a very pleasant experience. No pressure, very professional and no surprises or delays.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you, Raymond! Please let us know if there is anything we can assist you with in the future. Best, Jim Klimas, General Manager
Outstanding service
This was my first time ever visiting Herb Chambers Cadillac I had a wonderful experience. I was very impressed with Mike the service manager I thought that is energy was very high during the time that I was there every person that I interacted with there made my experience even more special and was very friendly and positive can't wait till my next visit
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Dwayne! This is exactly the kind of feedback that we love to hear. It is our goal to offer top notch customer service to all of our guests. I'm so pleased Mike was able to do exactly that. Thank you again and we look forward to working with you again in the future! Best, Jim Klimas, General Manager
Always above average
Always a pleasure......pleasant, professional staff....very nice, well equipped waiting area.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Janice, for taking the time to share your experience. If there's ever anything more that we can assist you with, please don't hesitate to ask! Best, Jim Klimas, General Manager
Great Service!
Had my Cadillac SRX serviced in Lynnfield, needed new tires, regular service and 2 new parts. Paul was wonderful to deal with, great service!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Regina, for taking the time to share your experience. We're thrilled that you enjoyed working with Paul, he's certainly a wonderful addition to our team. If there's ever anything more that we can assist you with, please don't hesitate to ask! Best, Jim Klimas, General Manager