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Jim Coleman Nissan of Silver Spring

(410 reviews)
Visit Jim Coleman Nissan of Silver Spring
Sales hours: 9:00am to 8:00pm
Service hours: 8:00am to 5:00pm
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Sales Service
Monday 9:00am–8:00pm 8:00am–5:00pm
Tuesday 9:00am–8:00pm 8:00am–5:00pm
Wednesday 9:00am–8:00pm 8:00am–5:00pm
Thursday 9:00am–8:00pm 8:00am–5:00pm
Friday 9:00am–8:00pm 8:00am–5:00pm
Saturday 9:00am–6:00pm 8:00am–2:00pm
Sunday 12:00pm–5:00pm Closed
2025 consumer dealer award
View 1 awards
2025 consumer dealer award
New (301) 850-6236 (301) 850-6236
Used (888) 324-0638 (888) 324-0638
Service (888) 324-0975 (888) 324-0975

Reviews

(410 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jim Coleman Nissan of Silver Spring from DealerRater.

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Went so smoothly!

Went so smoothly! Good value. Especially loved the car wash. Advisor was very thorough and smart

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

I had such a great experience right from the onset.

I had such a great experience right from the onset. I had the pleasure of working with Kenneth Faukner who really went above and beyond. He listened to what I needed and made sure he customized his service to tailor to that. I felt like he truly cared and had my best interest at heart. David Zahraie with financing was also a great help. He took his time to explain everything and walk me through the financing options available. I love my car and will definitely recommend Jim Coleman Nissan of Silver Spring. Make sure to ask for Kenneth, you won't regret it.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Service is fast and advisor is very helpful.

Service is fast and advisor is very helpful. Parts department guy very helpful too. Good service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

I am always treated very well and very professional 👌.

I am always treated very well and very professional 👌. I like the way they keep me in form while working on it.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

The Toyota dealership is better.

The Toyota dealership is better. I came in with no warning lights and less than 2 miles away a warning light came on

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I paid for an unnecessary repair of front axle.

I paid for an unnecessary repair of front axle. The noise was identified incorrectly as a damage but the noise was still there even after the replacement of front axle. The problem was with tires that had 2 different kinds. Nissan must refund the money for doing an unnecessary axle replacement that was wrongfully identified as the cause for the noise I complained.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Good afternoon Naushad. Thank you for taking the time to give a review of your experience with our service department. Unfortunately we're unable to look up your profile in our database. Please call and ask for Service Director Roy Ucanda at Nissan of Silver Spring to discuss options. You can reach us at 301-890-2800. We look forward to hearing from you.

I always have a wonderful experience with Bryan.

I always have a wonderful experience with Bryan. He's very professional and knowledgeable. Always ready to answer questions I have.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Service was helpful, accommodating, thorough, and quick.

Service was helpful, accommodating, thorough, and quick. Very happy. They took care of a recall on short notice, checked everything, adjusted tire pressure, and washed the car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Thomas was very friendly and professional.

Thomas was very friendly and professional. I needed a lot of work done and he made it as painless as possible! Thanks

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

It’s expensive; I have been asked nearly - 8.

It’s expensive; I have been asked nearly - 8.5K to fix Nissan Sentra 2018 SV transmission issue. I paid $227 for the diagnosis and this also unfair.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.