Reviews
Worst waisted time I have ever had!
Worst service, I would never recommend this place. You are better off going anywhere other than this place. If you want Junk then go to Duran, and ask for Dominick.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Retired Military Now In Blue
First met the Duran's in 2004 after retiring from the military, purchased wife's vehicle which she still has today. Honest from day one my family and I have purchased 9 vehicles without any complaints. No one works on OUR vehicles but Duran auto. You will not lose with Duran Auto, become part of the family!!!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Love everyone at Duran Auto - felt like family!
I was referred by a very trusted friend to Andre at Duran Auto. I had a great experience in looking for a car that my son was going to be the primary driver. Andre immediately understood what I was looking for and I immediately felt very comfortable with him and his suggestions once he knew safety was my biggest concern for my son. Everything was processed quickly and without issues thanks to Dominick. He was extremely kind and efficient, always a phone call or text. Duran Auto is run not only as an excellent, efficient business but the customer service far exceeded my expectations. Because of certain situations (on our part) they (Andre and Dominick) had to work twice as hard with us and do double the work but they did it without a complaint, in fact were happy to do it. They truly made us feel like family. Highly recommend!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
My first car
I heard about Duran auto through a friend of mine. He drove me to their dealership and introduced me to the staff there and Dominic. They were all very polite and helpful. I was able to test drive a few cars and found the perfect car for what I needed. I sealed the deal with Dominic who was very transparent, there were no hidden fees and he was extremely informative and knows his stuff. I expressed my concerns about the AC to the lead mechanic. The very next day I was able to drive off the lot with my car and the AC issue was fixed. I recommend this dealership to anyone and would gladly go back again if I’m looking for another car!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Very Good Experience Before and After Purchase
I came across Duran Auto while shopping for a used CRV and got in touch with Dominic. He and the staff were courteous, helpful, and easy to reach. I scheduled a test drive, which went fine. Andre walked me through some final repairs the AC needed, and a few days later I returned for another much cooler test drive. Dominic and I agreed to a fair price, and I paid cash for the CRV that day. Dominic was great through all the paperwork and literally went the extra mile to set me up with everything I needed. Seriously, he drove out to my neighborhood so that I could sign some documents. It's been a couple of months since I bought the CRV, and it's still running fine. Duran Auto's office itself is no frills but the coffee was good, facilities were clean, and everyone was quite friendly. I went to dealerships in Brooklyn, Queens, Yonkers, and New Jersey in search of my CRV, and Duran's had the best vibe by far. Five stars.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Highly recommend and professional service
Duran auto Inc has given my first car. Dominic and his team were so professional in the processing and highly recommend purchasing from them again.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great service
After finding a car on cars.com I was put in touch with Dominic at Duran Auto. He was very straightforward and professional when I went to the dealership. Even when I had an issue with the insurance company he helped me through every step of the process. I ended up buying the car and would highly recommend Duran Auto to anyone. Dominic and Andre gave great service, thanks!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
The only mechanic I trust
I've purchased two vehicles from Duran Auto, and Dominic was a gem to work with. He was quick in getting me financing as well as listening to the type of vehicle I needed and paired me with the right vehicle for my budget. I also get all my vehicles serviced at Duran, and honestly Andre is the only mechanic I trust, he's honest and well priced.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Duran Auto, Inc. is dealer to visit and buy!
Duran Auto, Inc. was referred to us by great friends and is a spot on car buying visit. Dominic provides the comfortable sales experience we need when we make this decision. Andre gave my family all the old school courtesies and professionalism needed now. Visit Duran Auto, Inc. for your car purchase - you will be very happy you did.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Nasty unprofessional treatment!
I was interested in purchasing a car from this dealership advertised on cars.com. I spoke with Dominic and explained to him that I would like additional close up pics of the car. He told me that there were pics online and a video. I explained that I was aware of that already but the pics and video didn't show the close up details I needed to see. He told me it's an older vehicle (2000 Toyota Corolla) so I can't be picky about small details. He went on to say the vehicle had scratches but refused to send pics. I informed him that I live in Indiana they are located in New York, so if I'm traveling that distance to purchase a vehicle I need to be sure of it's condition through pics. He still refused and basically told me take it or leave it! I was truly surprised at Dominic's attitude given the positive reviews. His lost I'm a cash buyer who doesn't need financing. I just wanted to be certain of the vehicle's condition. Dominic spoke to me in a very arrogant and condescending manner. Perhaps he thought he could address me as one of his children instead of a potential customer. I definitely wouldn't purchase from this dealer!!!
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Im sorry to hear about the phone communication issue you had with us. We strive for total customer satisfaction. I am certain that if you were to visit our dealership and meet our staff, then you would have a different outlook about us. We are a 26 year family run 5 star dealership. One cannot judge us by a single phone conversation. We would have valued your business, but we wish you the best in your search.