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Gettel Chrysler Dodge Jeep RAM of Charlotte County

(2,216 reviews)
Sales hours: 8:30am to 7:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:30am–5:30pm
Tuesday 8:30am–7:00pm 7:30am–5:30pm
Wednesday 8:30am–7:00pm 7:30am–5:30pm
Thursday 8:30am–7:00pm 7:30am–5:30pm
Friday 8:30am–7:00pm 7:30am–5:30pm
Saturday 8:30am–6:00pm 7:30am–4:00pm
Sunday Closed Closed
New (833) 938-8643 (833) 938-8643
Used (855) 875-6256 (855) 875-6256
Service (866) 753-3345 (866) 753-3345

Reviews

(2,216 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Gettel Chrysler Dodge Jeep RAM of Charlotte County from DealerRater.

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Lisa took care of us she was excellent !

Moved to Florida from NJ and had bought our vehicle before we left . Found a gem Lisa that always takes excellent care of all our needs !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Karen, thank you for your loyal business and taking the time to write about your experiences in our service department.

Beware of inspection fees

Brought car in for delayed start. They charged diagnostic of 158 to tell be that car is over 100k and needs spark plugs. Took it to another shop to find that battery was so low that they could not even test the starter correctly. And alternator was whining and probably draining battery.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for your business. We are sorry to hear that your alternator was also part of the problem.

Great experience

Daniel L (my sales person) was fantastic. The haggling process is always a bit hairy. But it worked out ok in the end. The paperwork took a long time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for selecting us to purchase your vehicle from and taking the time to write about your experience. We appreciate your kind words for our associate, Daniel. We apologize for the long turnaround time with your paperwork.

Not my idea of service

I had to wait an hour to get a headlight changed and that was ok. But when the service guy said I’ll be right back to check you out, and then I waited another 25 minutes I really got angry . Plus when I got my truck my headlights were on.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Kathleen, thank you for your business and taking the time to review us. This is a very busy time of the year for us and can sometimes affect the time that our service customers spend with us. The headlights were left on because they were making sure that the installed headlight was working properly. You have our apologies.

Jeep Grand Cherokee

John was excellent in the service department very easy to work with and does everything he can do to make your stay at their facility a every enjoyable one

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for your business and taking the time to write about your experience in our service department.

Owners

Very helpful professional crew.I recommend them 100 per cent.They know their deal and will help you out with any concerns. So dont doubt to give them a call for good quality service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Ramon, thank you for your business and very kind words. We appreciate you.

Sebring Serviced @ Gettel Punta Gorda, FL

Mike was my service dept. liaison.He was wonderful! Great communication, very informative and friendly! We will definitely go back when we need additional repairs on our Sebring convertible (which hopefully won’t be too soon)!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Terri, thank you for your business and kind words for our associate, Mike. You are appreciated.

Excellent service

Went to dealer where I purchased the vehicle for it's recommended service excellent service highly recommend professional and friendly would recommend to a friend did a thorough job . Feel you can trust them

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for your business and taking the time to review us. We appreciate you.

Fence manager

Worst service ever. Damaged my truck and didn't care. They SUCK ! This was a recall, and this is how they treat you. Wouldn't recommend to my worst enemy.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Kathleen, we thank you for your business and comments regarding your experience in our service department. Your comments have been sent to our executive management team.

Excellent customer service and repair

Mike a gettel jeep was exceptionally helpful. I have a very heavy schedule and he fit me in when I could make it. The service was excellent also.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Kristine, thank you for your business and kind words for Mike. We appreciate you.