VW of Olympia

If I could give a ZERO star rating I would! Absolutely disappointed with my recent service experience at VW of Olympia. If I could give zero stars, I would. I brought my vehicle in on December 27, 2024, for a timing belt replacement—quoted at $2,581.61 plus tax. I was also told a brake lamp switch fault would be covered under warranty. On December 31st, I was told my car was ready, paid the final bill of $2,867.53, and picked it up. Minutes after driving away, I pulled over to check under the hood—just being cautious after such a major service. What did I find? A torque bolt sitting loose on the cowling below the windshield. I drove straight back to the dealership to report it. Instead of taking the issue seriously, I was met with a string of dismissive, unprofessional responses: • “That bolt isn’t from your car.” • “Did you put it there?” • “Maybe a tech working on another car left it there.” No accountability. No apology. No inspection. Just deflection and excuses. This wasn’t just about a bolt—it was about trust, workmanship, and the complete lack of responsibility shown by your staff. I paid nearly $3,000 and walked away with serious doubts about the quality and care that went into the job. I won’t be returning—and I think others should know what kind of experience they might be in for when it comes to service and support at VW of Olympia. Respectfully, Troy Trocano -Former loyal customer

I have purchased 3 cars from here in the last 3 years. My most recent experience has led me to not purchase another from this dealership. The "advertised" Drive Happy price is not at all what I was sold the car for. When I inquired as to why I was informed I was ineligible for that pricing. Even though it was advertised online and on several websites at that price. The salesman also included an extended warranty in the price of a car with 11 miles on it without asking me if I wanted one. He was very arrogant and aggressive. I will not purchase another vehicle from this dealership because of this experience. Very deceptive advertising and practice from this salesman

Recently bought a vehicle from Volkswagen of Olympia. Jeff in the finance department is amazing and he took care of our needs and everything we wanted in a vehicle. He even went above and beyond and had our rims powder coated for us at no charge because we wanted black rims. I definitely will be returning to Volkswagen of Olympia for my next vehicle purchase.

Just purchased a 2022 Alas Cross Sport. We dealt with Kellen Pelzel, salesman. He was Polite and Professional and extremely helpful with all my questions. The staff was friendly, and the dealership was clean and airy. I recommend this dealership and this salesman. Ask for Kellen.

Jeff was amazing to work with. I can't say enough good things about my experience.

Anna and Natatie helped my out a lot with friendly scheduling and our salesman was super nice and knowledgeable! I will recommend them to friends.

The customer service is wonderful, everyone is very friendly. They’re very thorough. I highly recommend checking Volkswagen of Olympia out.

It was a pleasure working with Justin, he went above and beyond to help me get my Jeep Grand Cherokee. I appreciate it all and I will be returning for future vehicles purchasing. I highly recommend this place. They are truly nice people and stay true to their words. Thank you for everything!!

Justin was very thorough, took time to listen to my concerns and addressed them appropriately. He also was very detailed with follow up. A pleasure to work with.

The new manager was awesome. Not easy to find someone who believes in OLD SCHOOL when it comes to customer relations.