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Excellence Auto Direct

(406 reviews)
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–7:00pm 8:00am–6:00pm
Tuesday 9:00am–7:00pm 8:00am–6:00pm
Wednesday 9:00am–7:00pm 8:00am–6:00pm
Thursday 9:00am–7:00pm 8:00am–6:00pm
Friday 9:00am–7:00pm 8:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:30pm
Sunday Closed Closed
2020 consumer dealer award
View 1 awards
2020 consumer dealer award
(214) 504-3826 (214) 504-3826

Reviews

(406 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Excellence Auto Direct from DealerRater.

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Great Service

Would just like to thank Jonthan Sellers and his Owner Mark for the great service I purchased my Escalade from them,under promised and over delivered treated my time like it was there time. Will send my family and friends if they are looking for a great used car at a price. David H.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Awesome service!!!

My salesman was Stephen Esquivel an he was amazing! He worked with my situation did not try an lie an con me it was so easy I knew I was being tricked! Surly was not expecting to get the exact car I wanted! I was in and out in 2hrs!!! No joke! The customer service from all the staff was great! I didn't feel pressured there was quick negotiation my notes were lower than what I agreed to argue on! They provided me my car fax without me having to ask! The car is bomb! I'm still in shock how I can walk in no application done nothing an leave in 2hrs an completely processed and drove off in my new car! He told me when I got there I was getting that car I'm like yea ok he was not joking he got me that car! What I asked for they worked out with no hassle. Now I'm 30 an I've had many cara I swear this process an low milage car was a dream. I looked up their reviews an I went in knowing this was a good place! I'm so happy to say I have my dream car an I will be recommending EVERYONE I know to him!!!! Shout out to Stephen Esquivel MY AWESOME SALESMAN!!!! YOU ARE SO BOMB

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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horrible car delear

this is A WORST car delear in a nation.They are not customer oriented .Customers needs to teach them how to deal with customers.I am very disappointed by this car dealear.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Outstanding service!

I had the pleasure of working with Jonathon Sellers on my purchase. He took me the the process effortlessly and with precision. Very good service!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Awesome services

I greatly appreciate the time and effort that was given to me. I am looking forward to coming back to purchase a new vehicle from you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Exceptional service and a dealer who cares!

This is the third time I purchased a vehicle and they have an exceptional car inventory so you will not be disappointed . From finance to sales, the professionalism and service is outstanding! Matt Riahi, General Manager is awesome and will definitely take care of you. From my personal experience, Matt ensures a seamless process and the experience is stress free so you can enjoy your time there while purchasing a vehicle. I also worked with Anthony, Sales Manager who is wonderful to interact with so ask for him when you come by as he assisted a friend that I referred too as well. Every detail of your car will be taken care of from their entire staff who work tirelessly behind the scenes to ensure perfection and that says a lot about this dealership. You will be extremely happy!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Wow! Great experience!

What a amazing experience. Everything went smoothly and I have been taken care of. Fair value! Showed up with everything I need needed as agreed minus the trade in. But we were able to make a deal anyways no problem. Can't wait to upgrade with them in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Sales Associate named Butch, Euless location

A thoroughly quality experience, Butch my Sales Associate was totally professional and knowledgeable about his product. Some people buy a product, however brief it may be the very best sales people are successful because create a relationship with their prospect. I am impressed with Butch. I met the Dealership owners they are top-notch individuals with a classy facility. I will recommend them to friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great Service. Great Customer Care.

I had a really good experience with this dealership. The staff was helpful in choosing my new vehicle. They really paid attention to my family's needs. Will shop here again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Excellence auto

Ash was so helpful. I was looking for a Cadillac and I found this car here at excellence auto direct super clean car and ash made the whole process very easy

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.