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Excellence Auto Direct

(404 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 8:00am to 6:00pm
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Sales Service
Monday 9:00am–7:00pm 8:00am–6:00pm
Tuesday 9:00am–7:00pm 8:00am–6:00pm
Wednesday 9:00am–7:00pm 8:00am–6:00pm
Thursday 9:00am–7:00pm 8:00am–6:00pm
Friday 9:00am–7:00pm 8:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:30pm
Sunday Closed Closed
2020 consumer dealer award
View 1 awards
2020 consumer dealer award
(214) 504-3826 (214) 504-3826

Reviews

(404 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Excellence Auto Direct from DealerRater.

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Excellent Service

What a wonderful place to buy your vehicle, this dealership definitely keeps their word, placed my vehicle on hold for two days with a 500 dollar deposit. I drove from Austin to visit them on a Saturday. As promised the vehicle was there when I arrived. Limon was my sales man, even though there was someone else interested in the vehicle. They wait to see if I was going to buy the car first and didn't offered to them. The vehicle was not sold because I put it on hold. I like it that they kept their word. My 2013 E- Class was what I had been looking for and decided to buy. I feel bad for the other customer who was waitin to buy it. But I had a deposit and the kept their word. I am very pleased with my new Mercedes. Thanks Limon

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Excellent service

Excellent service by Mr. Limon. Would certainly reconmend him!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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GREAT SERVICE

Very easy process, I was helped by Sales man Limon and I was very impressed by their fast and easy buying process. Came in test drive the car and like it. In 1hr 20 mins time, I was driving home in my new vehicle. Thanks Limon.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Awesome service!

We bought a used car here and absolutely loved our experience !!! Butch was so helpful. We went in with a price point and he found us a perfect match. He was so quick and thorough that we were in and out in under an hour!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Fun experience

Filled out an interest online. Had a quick response. Showed up the car was ready for me. Worked a great deal and I'm driving my awesome new car. Thanks Kegan.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Im happy with service at excellence auto direct

Im happy with the service i got there kegan help me every step of the way .i live in south Carolina and i would send anyone to get a car from them .they get a five star from me

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Qx56 infiniti

Great service and very helpful in ever way and a great time Sales person Kegan Lewless

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Love it

I bought my new car from Kegan. I luv my MB. This place is great.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Love my new car

Communicated through emails with Kegan. Showed up and he was off that day and worked with Ash. Everything went smooth. I have been up there several times since my purchase and everyone is so friendly and helpful. Go see Kegan and Ash.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Brilliant Service and Delivery

Mat and Kegan wants to make things happen. I loved there don't give up attitude and that comes with a lot of courtesy and respect. I love my car and I think I got a good deal.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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