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Excellence Auto Direct

(406 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 8:00am to 6:00pm
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Sales Service
Monday 9:00am–7:00pm 8:00am–6:00pm
Tuesday 9:00am–7:00pm 8:00am–6:00pm
Wednesday 9:00am–7:00pm 8:00am–6:00pm
Thursday 9:00am–7:00pm 8:00am–6:00pm
Friday 9:00am–7:00pm 8:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:30pm
Sunday Closed Closed
2020 consumer dealer award
View 1 awards
2020 consumer dealer award
(214) 504-3826 (214) 504-3826

Reviews

(406 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Excellence Auto Direct from DealerRater.

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Easy buying process

You instantly feel welcome as soon as you walk through the doors. My husband and I have purchased two cars in the past few months from them. Limon is the awesome and made sure to find us everything we wanted and needed in our vehicles. He made the whole car buying process easy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Kegan ..

Kegan is the Man .. Best buying experience ever, I would highly recommend Excellence Auto Direct

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Friendly experience

I was helped by Limon and he was amazing!!! He worked with me to find a car not only that i would love but in my budget. Super stress free and friendly experience unlike any I have had buying a car. Limon was attentive and super good at explaining my options. I would recommend anyone to buy a car at Excellence Auto Direct.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Lee Schuster

Kegan was great. Had a very good experience. The owner even came out and says d thank you. That was nice.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Professional experience

I walked in not knowing what I wanted. And walked out with exactly what I needed. Very straight forward and honest company. No back and fourth game just gave me what I wanted. Love my new car. Thank you Kegan

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Wonderful experience

I saw a car online. Was called within 5 minutes of my inquiry, and was greeted with a smile when I arrived. Kegan had the car pulled up and cleaned. No back and forth just a smooth business transaction. This company has a wonderful staff go see them and ask for Kegan

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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kegan

Mr. lewless was very professional and helpful thru my transaction. a very good job. Thomas Quick

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Working with three dealers, these guys stood out.

Working with three dealers in the area on purchasing another Escalade. Excellence Auto Direct & Kegan Lewless stood out and showed that they wanted our business. It was a pleasure to do business with a company and personnel that really do remember what it is like to be in the "customer service" business. When it all comes down to it, the cars are all basically the same. It is how the personnel make you feel about your purchase at the end of the day that gives you that "oh boy" feeling or that "oh no" feeling. These guys left us with that "OH BOY" feeling. Would absolutely recommend, would come back time and again. Enjoyed the experience. Kegan, Thanks again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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2 thumbs up for Excellence Auto

Drove off the lot with a 2014 Cadillac I would say I smiled for 2 hours while driving by myself. Definitely would recommend to others.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Quick and easy

I worked with Keegan through emails. It's went seemless from the first inquiry. He showed good knowledge of his product but also in customer service. Everyone hates buying a car, but the team here make its easy and brings fun to s new car. Go see Keegan and his staff.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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