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Excellence Auto Direct

(405 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 8:00am to 6:00pm
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Sales Service
Monday 9:00am–7:00pm 8:00am–6:00pm
Tuesday 9:00am–7:00pm 8:00am–6:00pm
Wednesday 9:00am–7:00pm 8:00am–6:00pm
Thursday 9:00am–7:00pm 8:00am–6:00pm
Friday 9:00am–7:00pm 8:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:30pm
Sunday Closed Closed
2020 consumer dealer award
View 1 awards
2020 consumer dealer award
(214) 504-3826 (214) 504-3826

Reviews

(405 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Excellence Auto Direct from DealerRater.

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Price at the dealership was higher than posted online.

Price at the dealership was higher than posted online. Then told there was a $2,499 dealer mark-up. I immediately left and wondered how they ever sell a car with such tactics. A fair price on the internet turned into completely over-priced vehicle.l very quickly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Terrible experience all around.

Terrible experience all around. I live in a small city in Louisiana, where the car market is terrible. Decided to look out of state. Found the exact car I wanted and purchased, they lied about my credit (I found out it was 30 points higher than they said when the report came in the mail), but ultimately I stuck it out through the process because it was the exact car I wanted. I paid $600 for delivery on a Wednesday, (I live 5 hours from dealership). I was told it would be there Thursday, it eventually got to me Sunday at midnight. I thought the disaster was over, but I never received my license plate and registration in the mail by the time my temp. Tag expired, so I made an appointment with the DMV just to find out the dealership hasn’t even begun the registration process. Avoid this place at all costs.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

What a great experience we had with this dealership.

What a great experience we had with this dealership. My wife just bought a 2019 BMW X3 and everyone in the dealer were so helpfull in the process. Mlik, the finance manager helped us to get the best rate possible. Highly recommended.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Very pleased with my experience at this dealership.

Very pleased with my experience at this dealership. Isaac Kennedy was outstanding! Great personality and very knowledgeable!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Bought a cargo van for our company and had a great

Bought a cargo van for our company and had a great experience! Buying another one next month!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great dealer ship and amazing sales people I was greeted

Great dealer ship and amazing sales people I was greeted at the door with great energy and left with a car I was satisfied with

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Really nice experience buying a car from these guys my

Really nice experience buying a car from these guys my salesman Limon was great help and very patient with me and answered all my questions. he made it easier buying a car !!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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I saw a Cadillac Escalade in cars.

I saw a Cadillac Escalade in cars.com and went to check the car, Bobby was my sales person. He explained the process to me and an hour later I drove home with my new Escalade. I highly recommend this dealership. Carlos Ware

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great dealer ship we came in looking to get a car for our

Great dealer ship we came in looking to get a car for our daughter as a graduation gift and Limon was our salesman and he was great help and the owner Matt was also great help as far as making sure we were satisfied with our purchase

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Really nice experience buying a car from these guys my

Really nice experience buying a car from these guys my salesman Limon was great help and very patient with me and answered all my questions. he made it easier buying a car !!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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