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Excellence Auto Direct

(321 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 8:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 8:00am–6:00pm
Tuesday 9:00am–7:00pm 8:00am–6:00pm
Wednesday 9:00am–7:00pm 8:00am–6:00pm
Thursday 9:00am–7:00pm 8:00am–6:00pm
Friday 9:00am–7:00pm 8:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:30pm
Sunday Closed Closed
(214) 504-3826 (214) 504-3826

Reviews

(321 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Outstanding

All around great experience. Recommend this place and will be returning. Clean and professional environment. Great prices and awesome staff. Seth was a great help.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Go elsewhere

Lies and deception, got the run around, called back and forth, was lied to, my time was wasted, if your in as bind save your time and money, and leave

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Great Place

I love my Audi. Jose got me approved with bumper to bumper warranty and low monthly payments. Thank you sir for helping me get my very first car on my own.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Outstanding service

Highly satisfied with this place all around. Great prices and professional staff. I definitely recommend this dealership for a new or used vehicle. I recommend Seth as the salesman. Very friendly and knowledgeable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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AWESOME PLACE TO BUY A CAR!!!

THIS IS A GREAT PLACE TO BUY A CAR! NO PRESSURE AND EVERYONE IS VERY FRIENDLY!! THE PLACE IS VERY CLEAN AND THEY HAVE FREE COFFEE AND WATER. MR. CHRISB WAS VERY HELPFUL

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Highly recommend this place, honest, caring and wi

Highly recommend this place, honest, caring and will work very hard to get you into something that fits your budget. Can not recommend Leo DiChiara and Raul Garcia highly enough, if you are in need of a dependable, affordable vehicle please see Excellence Auto Direct, they have the best prices in town and can not be beat.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Excellent

Chris was such a big help and helped find the perfect SUV I was looking for. I am beyond satisfied. I will definitely return when wanting a new vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great Experience and Friendly Service!!

Great Experience!!! Everyone really wants to help! No pressure and work with you direct!! I Recommend anyone looking to purchase a preowned vehicle to visit Excellence Auto Direct. Ask for Kris or Raul

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Would not recommend!!!

Purchased a car late one evening not inspecting every little thing on the car. Trusted the owner and salesman Seth. Found the mirror would need repaired the very next day and contacted them. I was told by the salesman that they would take care of it and after days of waiting received a text saying can't fix it owner said cars are sold as is. No different than any other dealer.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Excellent Auto is excellent

Great product. Sales is very friendly, and quick. MAYRA Castaneda was very helpful, polite, knew exactly what we needed, and easy on the eyes. Would recommend Excellent Auto, to all my family and friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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