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VW of Puyallup

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (123 reviews)
Sales hours: 10:00am to 7:00pm
Service hours:
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Sales Service
Monday 8:30am–8:30pm 7:30am–6:00pm
Tuesday 8:30am–8:30pm 7:30am–6:00pm
Wednesday 8:30am–8:30pm 7:30am–6:00pm
Thursday 8:30am–8:30pm 7:30am–6:00pm
Friday 8:30am–8:30pm 7:30am–6:00pm
Saturday 8:30am–8:00pm 8:00am–5:00pm
Sunday 10:00am–7:00pm Closed

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (123 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Found the '69 Bug

My nephew in eastern Washington had been searching for a good Beetle in the 1964-69 range. He wanted to use it as a project car for his automobile class in high school (and he also loves VWs in general). So when I was on-line making a service appointment for my 2013 Subaru Outback (also bought through the Harnish Family....shameless plug), I noticed that their VW dealership had a beautiful green-and-white '69. So I decided to go down and check it out, in spite of my lack of knowledge regarding older cars. My salesman--Cody Harris--was just great..... he answered all my questions, and let the wife and I "kick the tires" so to speak. There was absolutely no pressure to buy, but I was excited to become the favorite uncle. And then, because the car had been lowered to six inches above the ground (and there was no way in xxxx I was going to drive it), Cody went the extra mile--literally--to drive the 46-year-old car home to our house, where it now sits patiently for my brother-in-law to come tow it back to Chewelah. :) Thank you Cody and thank you VW of Puyallup for a great buying experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Service department review for VW of Puyallup

I've been doing business with VW of Puyallup ever since they opened their doors. I own a 2013 VW Touareg TDI, an L model Tiguan 2014 and a 2009 VW Bug. In my garage is a sign, "VW Parking Only". That how I feel about Volkswagen products and I feel the same way about Michael in the service department who helps me when I get my cars service. Excellence from appointment to pickup of my cars.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great overall experience

I worked with David Hayes in the sales dept. I was looking for a jetta tdi but unsure of my options. David was Knoledgable of the volkswagon product and different finance options and explained them clearly. I am very happy with my time there and would buy there again with Davids assistance.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 3.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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awesome working with David

Worked with David sales man, he did great job, would recommend him hands down

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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My Jetta

David Hayes is very knowledgeable of all models of Volkswagens. He will help answer every question you may have on engine type, torque, fuel mileage, etc. The staff at Puyallup is very professional and courteous. Your experience there will be great and you will leave there a happier person.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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My Beetle "Claire" has found her new service home

I've been to a few different VW facilities and none of them compare to the customer service and promptness of VW of Puyallup. All of the Employees are great and they even took the time to wash and vacuum out the front seats of my Claire. We are as happy as can be and she is running great!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Quick Service

Quick oil change! was in and out very fast. They have an awesiome waiting room with a big screen tv and free wifi

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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My oil service

My oil change was done quickly and easily, the service team was very friendly and helpful with scheduling my appointment and answering any further questions i had.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Easy buying experience

David Hayes was easy to work with. The finance department friendly and very helpful.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great dealership

David Hayes has it figured out, dealership is nice, and Laura is best finance person ever. If you want a good deal, great experience this is it.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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