Reviews
Great service
I was able to find this dealership online. And everything went up from there. I was able to go in and look at a vehicle they never once made me feel pressure to buy the vehicle even told me to take a few days and do some shopping around. The sales representative that help me was named Bill he was over a great sales rep as well as everyone that worked at. I would recommend them to anyone. Can't wait to do business with them again
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great experience
Great buying experience. Bill Friskey is a great salesman. Laid back. No pressure. Ask for him. Dan in finance was also very thorough with the paperwork
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Awesome experience!
I recently purchased a new 2018 Kia Sportage AWD SX from Bill. He was great in providing me timely responses to my questions/concerns. His great personality really made the experience a good one. I'd recommend anyone who's looking for a vehicle to go to Old Saybrook and ask for Bill!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Rude and abrasive
I was looking into one of the cars on the lot and the sales guys first response was ?why would you want that car?? but with a tone. I replied I was researching the car and liked the features of it and he began to tell me how wrong I was with what I was reading. I?m still looking but I?d rather just buy from someone else rather than someone tell me I?m wrong in my purchasing decision. Clearly they don?t need my business.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 2.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
STRESS FREE
This was BY FAR the easiest most STRESS FREE car buying experience I’ve ever encountered. Believe me, I’ve bought a few... I corrospended w John Coons via email, until I went to “look” a car. He wasn’t pushy at all. Once I found what I wanted, it still went smoothly. I wanted ALL numbers ect up front no surprises! I got what I wanted, and guess what?NO SURPRISES when sitting down to purchase. TOTALLY recommend JOHN COONS Ty John!! Brenda S
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great experience!
I would highly recommend this place to anyone! Bill and Dan went above and beyond for me! Very nice and comfortable place as well! Thank you for everything
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great, stress-free experience!
Our experience at Kia-Mazda of Old Saybrook was absolutely fantastic, both via email and in person. Everyone was very responsive, accurate, and diligent. Bill, our sales associate was terrific and we highly recommend him. I would absolutely recommend this dealership to anyone looking for a stress-free car purchase experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Awesome Service
A friend recommended this dealership to us. We went in knowing what we wanted and they made it happened. Very fast. Accurate and very diligent. We had awful experiences in other dealers and this one was by far the best.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Welcome to the Kia/Mazda of Old Saybrook family! We're so glad we were able to meet your expectations, and we look forward to serving you again in the future.
Outstanding Service
My experience at Kia-Mazda of Old Saybrook was absolutely positive. I went in with a mindset on what I wanted. When that couldn’t happen they gave me options and helped me choose from various vehicles that would work. Overall they delivered and made me feel very comfortable.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're so pleased to hear that we were able to accommodate you! Enjoy the new ride, and we look forward to seeing you again.
Easiest purchase ever !!!!
I'd like to first thank Bill and Dan for making the process simple and hassle free. They went above and beyond to make sure that I was happy and satisfied with my purchase. As a second car purchase from this dealership I couldn't see myself going any place else.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Jezel - we're overjoyed that you had such a good sales experience with Bill and Dan! Thank you for the kind words, and we hope you enjoy the new ride.