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Kia of Old Saybrook

(309 reviews)
Visit Kia of Old Saybrook
Sales hours: 9:00am to 6:00pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–6:00pm 8:00am–5:00pm
Tuesday 9:00am–6:00pm 8:00am–5:00pm
Wednesday 9:00am–6:00pm 8:00am–5:00pm
Thursday 9:00am–6:00pm 8:00am–5:00pm
Friday 9:00am–6:00pm 8:00am–5:00pm
Saturday 9:00am–5:00pm 8:00am–1:00pm
Sunday Closed Closed
New (877) 438-5760 (877) 438-5760
Used (888) 730-0038 (888) 730-0038
Service (877) 457-1340 (877) 457-1340

Reviews

(309 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Kia of Old Saybrook from DealerRater.

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Great service

I was able to find this dealership online. And everything went up from there. I was able to go in and look at a vehicle they never once made me feel pressure to buy the vehicle even told me to take a few days and do some shopping around. The sales representative that help me was named Bill he was over a great sales rep as well as everyone that worked at. I would recommend them to anyone. Can't wait to do business with them again

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great experience

Great buying experience. Bill Friskey is a great salesman. Laid back. No pressure. Ask for him. Dan in finance was also very thorough with the paperwork

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Awesome experience!

I recently purchased a new 2018 Kia Sportage AWD SX from Bill. He was great in providing me timely responses to my questions/concerns. His great personality really made the experience a good one. I'd recommend anyone who's looking for a vehicle to go to Old Saybrook and ask for Bill!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Rude and abrasive

I was looking into one of the cars on the lot and the sales guys first response was ?why would you want that car?? but with a tone. I replied I was researching the car and liked the features of it and he began to tell me how wrong I was with what I was reading. I?m still looking but I?d rather just buy from someone else rather than someone tell me I?m wrong in my purchasing decision. Clearly they don?t need my business.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 2.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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STRESS FREE

This was BY FAR the easiest most STRESS FREE car buying experience I’ve ever encountered. Believe me, I’ve bought a few... I corrospended w John Coons via email, until I went to “look” a car. He wasn’t pushy at all. Once I found what I wanted, it still went smoothly. I wanted ALL numbers ect up front no surprises! I got what I wanted, and guess what?NO SURPRISES when sitting down to purchase. TOTALLY recommend JOHN COONS Ty John!! Brenda S

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great experience!

I would highly recommend this place to anyone! Bill and Dan went above and beyond for me! Very nice and comfortable place as well! Thank you for everything

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great, stress-free experience!

Our experience at Kia-Mazda of Old Saybrook was absolutely fantastic, both via email and in person. Everyone was very responsive, accurate, and diligent. Bill, our sales associate was terrific and we highly recommend him. I would absolutely recommend this dealership to anyone looking for a stress-free car purchase experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Awesome Service

A friend recommended this dealership to us. We went in knowing what we wanted and they made it happened. Very fast. Accurate and very diligent. We had awful experiences in other dealers and this one was by far the best.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.
Dealer response

Welcome to the Kia/Mazda of Old Saybrook family! We're so glad we were able to meet your expectations, and we look forward to serving you again in the future.

Outstanding Service

My experience at Kia-Mazda of Old Saybrook was absolutely positive. I went in with a mindset on what I wanted. When that couldn’t happen they gave me options and helped me choose from various vehicles that would work. Overall they delivered and made me feel very comfortable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We're so pleased to hear that we were able to accommodate you! Enjoy the new ride, and we look forward to seeing you again.

Easiest purchase ever !!!!

I'd like to first thank Bill and Dan for making the process simple and hassle free. They went above and beyond to make sure that I was happy and satisfied with my purchase. As a second car purchase from this dealership I couldn't see myself going any place else.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Jezel - we're overjoyed that you had such a good sales experience with Bill and Dan! Thank you for the kind words, and we hope you enjoy the new ride.