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Bob Smith MINI

(174 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 5:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–5:00pm
Tuesday 9:00am–7:00pm 7:30am–5:00pm
Wednesday 9:00am–7:00pm 7:30am–5:00pm
Thursday 9:00am–7:00pm 7:30am–5:00pm
Friday 9:00am–7:00pm 7:30am–5:00pm
Saturday 9:00am–7:00pm 9:00am–5:00pm
Sunday 10:00am–5:00pm Closed

Reviews

(174 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bob Smith MINI from DealerRater.

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Great service!

As always, Josh was wonderful... another great service experience! He always has a loaner available and keeps my updated on the process... would highly recommend this dealership!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Superb exeperience with minimal hassle

I was very impressed with the sales and closure process. Alexis was a tremendous help throughout the deal from the initial test drive, through configuration and walking me through the key features. I would highly recommend contacting Alexis who will provide you a rewarding customer service experience. Karen and Julia who also work out the Calabasas location were also highly professional and courteous. Overall, this was a 5 STAR experience for me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Josh at Bob Smith is the best.

I drive out of my way to go to Bob Smith Mini and see Josh. Every time I've been there for service or anything related to my mini, it's always taken care of quickly and in the best manner possible.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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outstanding service

Bob Smith Mini informed me of warranty protection I was unaware of. Fixed everything at no cost! Terrific customer service! Everyone in the service dept was friendly and helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Bob smith Mini in Calabasas is the BEST!!

This is my fourth Bob Smith Mini because I love the car and I always get the best service at Bob Smith Mini in Calabasas. This time I purchased a fully loaded Clubman. It is beautiful. I love the electric seats and the sophisticated navigation system. My salesman was Anthony and he actually drove to my house and parked the car in my garage - to ensure that it fit. Amazing!! I also love the sun roof with the sun shade - perfect for southern California!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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EASIEST CR PURCHASE EVER

IN One day on the phone with Anthony Ly I want and I took Mini Countryman S . Anthony Ly he was very patient and helpful Thanks for your service . Your dealer friend now George:

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Life is full of surprises

i inquired online then I got a call from Justin. He helped me from finance application to finding the right car for me. Th negotiation took only a couple of minutes. He has his sincere way in enticing customers like myself. It was the most painless, no stress, no frills business transaction I have ever done. Thanks Justin and team for a job well done! I love my new countryman. You nailed it, man!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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EASIEST CAR PURCHASE EVER!

After waiting many, many months my husband and I went in today and Anthony Ly helped us purchase a 2016 Mini Clubman. He was patient, knowledgeable and so very helpful in getting us into the car without a hitch. We were approached by many dealers and never thought for a moment of going to any of them to make a deal...and what a deal we got! We were amazed at the incredible low monthly payment we were able to get with Anthony's help. Thank you so much again....It was such a pleasure buying this car! EVERYONE should see Anthony at Bob Smith Mini.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Class act

I worked for Bob Smith BMW and Mini for 12 years. I know from the inside that they are a first class operation. Top to bottom. It's a family operation. It doesn't get any better than this. I am happily retired now but consider them family and friends forever you can't go wrong Here.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Easiest Purchase ever!

Very easy purchase! Andre was easy going, polite, and helpful. Most importantly, he listened to what I wanted and actually delivered. (Not like some salespeople who show you all the cars you are not interested in. Thank you Bob Smith. You have a customer for life!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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