Reviews
Tony Brown in Services has been wonderful to work with
Tony Brown in Services has been wonderful to work with for our service needs every time we have brought our vehicle in.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the fantastic feedback! We're thrilled to hear that Tony has been such a great help with your service needs. Our team is dedicated to providing excellent support, and it’s wonderful to know you had a positive experience. We appreciate your support!
Friendly and helpful.
Friendly and helpful. Got me in with no appointment! It took a while but no complaints given I did it on whim.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the fantastic feedback! We're thrilled to hear you had a positive experience and appreciate your understanding. Our team is always here to help, even on a whim! Looking forward to seeing you again soon.
John was super helpful and easy to deal with.
John was super helpful and easy to deal with. I would definitely buy from him again.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for the fantastic feedback! We're thrilled to hear that John provided such great service. We appreciate your support and look forward to assisting you again in the future!
Job well done, went in for battery change as it stoped
Job well done, went in for battery change as it stoped working. Satisfied with the service
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your 5-star review! We’re glad to hear that you were satisfied with the service and that we were able to take care of your battery issue. We appreciate your feedback and look forward to serving you again in the future!
the dealership has plenty of parking up front, is clean
the dealership has plenty of parking up front, is clean and spacious, has friendly and helpful employees, and has clean restrooms and a nice cafe inside
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your thoughtful review. We're glad to hear that you enjoyed the cleanliness, spaciousness, and convenience of our dealership, as well as the friendly service from our team. It's great to know that our amenities, including parking, restrooms, and the café, contributed to a positive experience. We appreciate your feedback and look forward to welcoming you back in the future.
Man, I can't ever say enough.
Man, I can't ever say enough. Crest Infinti and the people in the service department always make me feel good, the service director is always around and all the advisers I've worked with are awesome; Tony helped me out with my 2023 QX80. Had me in and out. Always recommend buying and servicing with Mike brosin and the team at crest.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the kind words! We're thrilled to hear that Tony and the rest of our service team took such great care of your QX80. We truly appreciate your continued trust for both purchasing and servicing your vehicle. We look forward to assisting you again in the future!
Al was very attentive of our needs and helped us to
Al was very attentive of our needs and helped us to choose my SUV, he stayed throughout the process and even after to check how we liked the car. I enjoyed the entire transaction
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience! We’re thrilled to hear that Al was attentive and supportive throughout the process. It’s great that he helped you find the perfect SUV and continued to check in afterward. We’re so happy you enjoyed the experience!
Robert and team took care of me and my 60 with great
Robert and team took care of me and my 60 with great courtesy ! Thank you
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We’re so glad to hear that Robert and the team provided you with great service! Thank you for taking the time to share your experience, and we look forward to assisting you again in the future!
The service done was fine and handled the issues
The service done was fine and handled the issues presented. The administration and communication were not good at all. Two stars is generous. 1st scheduled appointment was on Jan 13. I showed up but "oops we don't have a loner for you". "I'll call you later today or in the morning when I get one lined up" - no call. I rescheduled and dropped the car at 10 AM on Feb 3rd. Simple service: ZAKTEK, oil change and door lock repair. Inspection added engine filter changes. Next day I hadn't heard anything but at about 1PM the on-line tracker said service was done & on to "final touches". At 3PM I called to check on the car (trying to avoid driving up in rush hour traffic). Reception couldn't get hold of ANYONE in service! I had to leave a message. Got a call about 4. The check out procedure was fine.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
We apologize for the miscommunication and delays you experienced during your visit. It’s clear that we did not meet the level of service you deserve, and we understand your frustration. We would appreciate the opportunity to address your concerns directly. Please reach out to Randy Nabors at Rnabors@vtaig.com, and he will work with you to ensure this situation is resolved. We truly value your feedback and thank you for bringing this to our attention.
You have a great , efficient and friendly service team.
You have a great , efficient and friendly service team. Very happy with my repair services
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind review! We're so glad to hear that you had a positive experience with our service team and are happy with your repair services. We appreciate your feedback and look forward to serving you again in the future!