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Lithia Chrysler Jeep Dodge Ram of Wasilla

(606 reviews)
Sales hours: 9:00am to 8:00pm
Service hours:
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm Closed
Sunday 11:00am–7:00pm Closed
New (888) 910-4709 (888) 910-4709
Used (888) 910-3940 (888) 910-3940
Service (888) 910-1980 (888) 910-1980

Reviews

(606 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Automobile

Done in the exact amount of time they quoted. Really great coffee provided!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Oil change/service check

Gotten really busy to get an oil change/service at this location, may have to wait a few hours, but the employees are always accommodating and cheerful, and they always do a great job for me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Lithia Wasilla

Nice group of people out there. My sales person Joel was not pushy, he was friendly and very nice.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Complete satisfaction

It was time for my wife to get a new vehicle and she liked the Jeep Renegade. We went to the dealership and were greeted with a friendly associate who asked us if we needed help. My wife told the associate what she was looking for and after a short time the associate returned with good news that they did have the style of vehicle she wanted but it would take a little time to get ready for a test drive. While we waited, the associate took us to a waiting area and made sure we were comfortable. The associate answered all our questions and we sat down to talk pricing. After some back and forth, we agreed on a mutually beneficial price. The paperwork was a breeze and I was impressed with the reasonable pricing for the lifetime oil change program, a must have in our family. I took our Jeep to the dealership shop for it’s first oil change. The shop staff was friendly and helpful. I was in and out in 10 minutes (Jeep stayed, I left). The shop offered me a ride home, but didn’t need it and my Jeep was ready for pickup in four hours. That’s impressive due to the long line of customers in front of me. My Jeep was still clean on pickup and the shop was considerate enough to put protection mats on the floorboard. Overall, I was extremely happy with the customer sales and service of Wasilla Jeep.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Cherokee purchase

We were very happy with our purchase. Gabriel was very helpful, bringing us a variety of vehicles to help us figure out what we like. Nister helped us complete the purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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No hassle over recalls

April at the service desk is awesome. I had issues with them about 2 years ago or so, but now it looks like they have turned it around. I will consider definitely doing more stuff with them now.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Very friendly service

Had the best experience at this dealership buying a new Jeep, very friendly service. I have already recommended this dealership to several friends and family members.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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New Cab and Chassis

Randy was the only one at any dealer I contacted, to get back to me in a timely manner. Moreover, he answered any and all questions I had in regards to the truck I was interested in. We negotiated a great deal, and all with no pressure sales tactics I usually encounter at other dealers. If you need a new truck or car, go see Randy Richards at Lithia CJDR, he'll shoot it to you straight.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Lifetime Full Synthetic LOF

Courteous Service Writers, comfortable waiting area and a timely turnaround.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Lithia Chrysler Dodge Ram of Wasilla

Brian at the Service dept was awesome. I had several questions and concerns explained, My wait time for getting my vehicle serviced was pleasant and fairly quick. Thanks Brian. This dealership is top on my list and will be the first place I look when the time comes to purchase another vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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