Reviews
Recall service work
Service work for recall and other items I requested were completed to my satisfaction.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Best Dealership Ever!
The entire team -- both sales and service -- at Lithia Jeep Dodge Ram Wasilla is hands-down the best team we have ever dealt with! Every member has been well informed, personable, professional, and very easy to deal with. We have had amazing follow-up after our initial purchase of our Jeep Grand Cherokee. I would highly recommend this dealership to others!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
They are awesome!
Awesome experience and I love my vehicle. Bought a vehicle from Mike Humes and had my other vehicle in service with Janice Henry. Not sure which one the survey is referring to.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Service
I needed my truck serviced. My vehicle was serviced very quick and customer service was fantastic. I would recommend dealership to my friends and family
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
owner
The only thing I can say negatively is the paarts to repair my recall was pretty slow arriving. which delaied my repairs. Otherwise I am happy with your service. Thanks.
- Customer service 4.0
- Buying process 3.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
I will buy my next truck from Wasilla Lithia!
Wasilla Lithia has the customers back. Did everything possible to make buying a great experience. I will be back for another purchase for sure.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Dodge Durango purchase
Pleased with our purchase so far. Salesman was helpful and not pushy. Liked the certified warranty and lifetime oil change package. Felt liked pricing was good and fair.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Happy Customer
Just a great Dealership and Lithia has this and the Dealership up in Wasillia where I seem to find myself from time to time so having service needs allow great flexibility. Thank You both for being such nice care provider for my 2016 RAM 1500 Laramie Longhorn 30K and still rolling on....
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great service
I enjoyed my car buying experience with Wasilla Dodge. I was able to go in and work with very knowledgeable staff that help during my whole process. Thank you!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
MY Bad A-- Green Jeep.
Troy was amazing and gave me a great deal or at least it works for me. He was not pushy at all and really was just looking and he took care of it. Called to follow up and found a bad rim and replacing it. The best and easiest car deal and I always used Kendall so I'm sending people Troy's way. The way his salesmanship reminded me of what my deceased father did in the '60s and '70s. Troy had to impress me and did so. He as well respected me as a Woman and talked to me like I knew about Jeeps which I do, never doubted my intelligence. I Have owned 5 now and upgrade after warranties are gone. This one I love the Warranty and it was stressed and that was important since I will be driving a lot. Troy made me feel like a friend more than a customer. I love his sense of humor. Thank you, Debbie Mann Croft RN
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase