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Russ Darrow Direct

(485 reviews)
Visit Russ Darrow Direct
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm 8:00am–2:00pm
Sunday Closed Closed
2019 consumer dealer award
View 2 awards
2019 consumer dealer award 2018 consumer dealer award
(920) 245-7716 (920) 245-7716

Reviews

(485 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Russ Darrow Direct from DealerRater.

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very precise

We had a caring and patient sales person They allowed me to actually drive the cars I was interested in. I would definitely recommend Russ Darrow to everyone My sales person was polite, funny and very precise.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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thanks

I had a wonderful Shopping experience at Russ Darrow The staff we dealed with helped me find the perfect vehicle at a price we were hoping for. Their honesty and genuine concern for the customer shined through every step of the way. I'll definitely continue to be a return customer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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wonderful Shopping experience

I had a wonderful Shopping experience at Russ Darrow I was very pleased and surprised with the selection they had. My partner have never had an automobile buying experience as pleasant as this one. Their honesty and genuine concern for the customer shined through every step of the way.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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They ate my food

Always get our car washes here and other services without a problem, but today we went in and they ate our bag of jerky that was tucked in on the passenger's side. We know because there was pieces of it all over the shift gear and on the driver seat. My husband is a neat freak when it comes to his car even I can't eat in it without him knowing. That's disgusting and very unprofessional. Will definitely say something the next time we need service.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great service

My experience at Russ Darrow was amazing. I felt very comfortable walking out of the dealer. My salesman was polite, funny and very correct. We were in and out! Great service with great pricing

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

wonderful

We have been to many dealership's, but this was our first time going to Russ Darrow. I appreciated the courtesy and kindness that was shown to me. The staff we dealed with helped me find the perfect vehicle at a price we were hoping for. Their fantastic service helped us get a wonderful car at the best possible price.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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very patient and worked with us

My spouse and I came to Russ Darrow because we were looking for a newer car. Their authentic concern for the customer shined through each and every step of the buying process. I would recommend this dealership to my friends and coworkers. They were very patient and worked with us to help us out.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Attempted to Purchase a used Car

I researched the vehicle I was looking for for a week. I found a good candidate at Russ Darrow Direct. I thought the price was close to where I was comfortable in making a deal. Then the sales person goes on about the live market pricing, the computers checking numerous dealers and this is the price of the car. I made an offer which I felt was reasonable and was quickly shot down, even though it was only $850 away. No counteroffer, no nothing. Just a call back wondering if I had any more questions about the vehicle. Just one question, How long before you sell it for less than what I was offering? Will likely not return to this dealer and would probably not let a friend shop here either.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 2.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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great as always

This is the second time that I have bought a vehicle from Russ Darrow. They took their time to help me find the terrific vehicle. I would definitely go to Russ Darrow again for my next vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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great experience

Every time I come in to this Russ Darrow dealership I receive great service. Our salesperson was very knowledgeable, and found exactly what I was looking for. I personally had a great experience and will continue to recommend Russ Darrow.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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