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Russ Darrow Direct

(485 reviews)
Visit Russ Darrow Direct
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm 8:00am–2:00pm
Sunday Closed Closed
2019 consumer dealer award
View 2 awards
2019 consumer dealer award 2018 consumer dealer award
(920) 245-7716 (920) 245-7716

Reviews

(485 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Russ Darrow Direct from DealerRater.

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very happy

We came into Russ Darrow looking to buy a pre-owned car. Staff seems very knowledgeable and can help with any questions. The entire people assisted us get the right price and financing. We are very happy with our purchase from Russ Darrow.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Not worth the hassle

Purchased used vehicle with a warranty. Not even a week later I am in the shop. 4 months later still having the same problem after several repair attempts. They don't even have enough courtesy to call me back or respond to my messages.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Thanks Russ Darrow

Brent help me find the right car, He was helpful throughout the whole process! I will definitely send other friends and family to see him.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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thanks

I was very happy with the service at Russ Darrow. I have been taking my car there for servicing for years I will most certainly be back to buy motor vehicles in the foreseeable future. They took the time to explain all the features and gave me a great deal on financing.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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fantastic experience

I had a fantastic experience as a first time customer! Cal was friendly, helpful, knowledgeable and made sure I was at ease.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great experience

Our salesman, John Huettl, was very knowledgeable and helpful. He listened to what I had to say and looked for cars that would work for me. He even brought my car from a different RD location to Appleton. He was not pushy and very easy to work with. It was a very easy process to finance with RD. Now I am working with John to find my daughter a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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I was helped quickly

I got into a better vehicle than I had even ever imagined and I LOVE IT! Plus I didn't have to wait around all day!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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very happy

I am very happy with my experience at this Russ Darrow Dealership. Everyone I delt with at this Russ Darrow Dealership was very friendly. They blew us away with amazing customer service and support. They have a goal to make customers happy, and they are succeeding.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Superb

They were very accommodating and answered all questions. Superb sales team from start to finish I Absolutely love my car!! Thank you Russ Darrow It's terrific to know there is an automobile dealer out there who cares about their items.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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excellent customer service

It was such a pleasure dealing with all the members at the store. They provided to let us consider the sports car overnight to get a greater feel for it. I will be returning to Russ Darrow in the future They have always offered excellent customer services

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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