Reviews
very happy
We came into Russ Darrow looking to buy a pre-owned car. Staff seems very knowledgeable and can help with any questions. The entire people assisted us get the right price and financing. We are very happy with our purchase from Russ Darrow.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Not worth the hassle
Purchased used vehicle with a warranty. Not even a week later I am in the shop. 4 months later still having the same problem after several repair attempts. They don't even have enough courtesy to call me back or respond to my messages.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks Russ Darrow
Brent help me find the right car, He was helpful throughout the whole process! I will definitely send other friends and family to see him.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
thanks
I was very happy with the service at Russ Darrow. I have been taking my car there for servicing for years I will most certainly be back to buy motor vehicles in the foreseeable future. They took the time to explain all the features and gave me a great deal on financing.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
fantastic experience
I had a fantastic experience as a first time customer! Cal was friendly, helpful, knowledgeable and made sure I was at ease.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great experience
Our salesman, John Huettl, was very knowledgeable and helpful. He listened to what I had to say and looked for cars that would work for me. He even brought my car from a different RD location to Appleton. He was not pushy and very easy to work with. It was a very easy process to finance with RD. Now I am working with John to find my daughter a car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
I was helped quickly
I got into a better vehicle than I had even ever imagined and I LOVE IT! Plus I didn't have to wait around all day!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
very happy
I am very happy with my experience at this Russ Darrow Dealership. Everyone I delt with at this Russ Darrow Dealership was very friendly. They blew us away with amazing customer service and support. They have a goal to make customers happy, and they are succeeding.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Superb
They were very accommodating and answered all questions. Superb sales team from start to finish I Absolutely love my car!! Thank you Russ Darrow It's terrific to know there is an automobile dealer out there who cares about their items.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
excellent customer service
It was such a pleasure dealing with all the members at the store. They provided to let us consider the sports car overnight to get a greater feel for it. I will be returning to Russ Darrow in the future They have always offered excellent customer services
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase