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Russ Darrow Direct

(485 reviews)
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Sales hours:
Service hours:
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm 8:00am–2:00pm
Sunday Closed Closed
2019 consumer dealer award
View 2 awards
2019 consumer dealer award 2018 consumer dealer award
(920) 245-7716 (920) 245-7716

Reviews

(485 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Russ Darrow Direct from DealerRater.

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great experience

We came into the Russ Darrow dealership looking to get our son a car. We researched what car and options we wanted ahead of time. When I am in the market for a new car they are my first choice. I personally love my motor vehicle and our sales person was great.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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amazing experience

We came into Russ Darrow looking to buy a pre-owned car. Their approach puts you at ease during the negotiation and final purchase. They blew us away with amazing customer service and support.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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great service

Every time I come in to this Russ Darrow dealership I receive great service. They blew us away with amazing customer service and support. This was a fast and one of the best new car buying experience ever.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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very polite

When I am in the market for a new suv they are my first choice! I got the automobile I wanted. I would definitely come back when I need a car again! My salesman was polite, funny and very correct.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

left the dealership happy

This was one of the most pleasant experiences we had buying a car. Their authentic concern for the customer shined through each and every step of the buying process. I would buy another vehicle from them in the future. They have a goal to make customers happy, and they are succeeding.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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amazing

We came into Russ Darrow looking to buy a pre-owned car. Our salesperson listened to what we wanted and made sure we got it. They blew us away with amazing customer service and support. This was a fast and one of the best new car buying experience ever.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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happy

My partner was suggested to come to this Russ Darrow store by many friends. They made doing all of the paperwork relatively painless. This is my second automobile from this car lot and am happy with them and the car. My spouse would purchase another automobile from them in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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pleasant

The buying experience at Russ Darrow was pleasant and quick. I appreciated the courtesy and kindness that was shown to me. Some of the best people and customer service I ever had. My partner have never had an automobile buying experience as pleasant as this one.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

good car buying experience

We came in today because my wife needed to trade her car in for something new. Everyone I delt with at this Russ Darrow Dealership was very friendly. My sales person was very helpful in explaining how everything in the car worked. This was a fast and one of the best new car buying experience ever.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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I would recommend

We came in today because my wife needed to trade her car in for something new. Our salesperson was very knowledgeable in explaining each of the vehicle's. I would recommend this dealership to my friends and coworkers. Their honesty and genuine concern for the customer shined through every step of the way.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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