Reviews
The whole process was easy.
The whole process was easy. Salesman was awesome, friendly, gave us a tour of the dealership, great customer service.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Holly, We are so glad that Joe and Pao had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Mike Meacham mike.meacham@russdarrow.com
Very friendly staff and timely service.
Very friendly staff and timely service. Detail oriented on work being done on vehicle. I would recommend this place to all my friends and relatives.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Isaiah and our team, and we look forward to working with you again. Mike Meacham mike.meacham@russdarrow.com
The only reason I give it a 3 stars, it is because the
The only reason I give it a 3 stars, it is because the sales people were friendly. Other than that I had problem with my car right away. I had to be back and forth for 1 month of taking my car to dealership to figure out why my car voice command was not working, they could not figure out what the issue was, and had to go to Nissan Bergstrom just to find out I needed a TCU replacement, the only good thing I had bought the extended warranty or I would have been screwed with an estimate of $2,000 to fix. It was a really frustrating situation because I did not had to go through that, and put more money out my pocket, when I had recently bought the car, and still making payments for a couple of more years to come.
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Darlene, Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Mike Meacham mike.meacham@russdarrow.com
Excellent communication, prompt great customer service
Excellent communication, prompt great customer service very thorough i like the video that follows the service
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing your thoughts about your experience with Russ Darrow Direct. We appreciate your business and hope to see you again soon! Mike Meacham mike.meacham@russdarrow.com
Told me my truck was good after a oil change but within a
Told me my truck was good after a oil change but within a 2 weeks it had no oil.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your review. We're sorry you didn't have the best experience, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail Isaiah tried to reach out to help... We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.
Through no fault of my own I needed a car.
Through no fault of my own I needed a car. This was the only dealer that made me comfortable. Not only were the salespeople friendly, everyone we dealt with was helpful and made me feel like I was a person, not a number. I’d recommend them tenfold.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for sharing your thoughts about your experience with Russ Darrow Direct. We appreciate your business and hope to see you again soon! Mike Meacham mike.meacham@russdarrow.com
Nice to see your hands on work and honesty and see what
Nice to see your hands on work and honesty and see what you're doing
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your excellent review, Linda! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Direct to be a positive one. Please don't hesitate to reach out if you need anything else. Mike Meacham mike.meacham@russdarrow.com
We got fast and friendly service!
We got fast and friendly service! We were impressed! We appreciated the personalized service we received.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review!! We appreciate you!
Purchase a pathfinder’ and they sold extended warranty
Purchase a pathfinder’ and they sold extended warranty doesn’t cover anything The warranty understanding that it doesn’t cover normal wear items but other items that aren’t normal are also not covered. The prices of service are higher than normal and customer service is poor
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
My wife and I are returning customers to Russ Darrow
My wife and I are returning customers to Russ Darrow Direct in Neenah, Wi. Bill, the manager, to Dalton, our Finance Specialist, and Joe(Product Specialist), we couldn't be happier! They pull out all the stops to make xxxx sure that you are 200% comfortable during the process, and completely satisfied on your way out the door with your new purchase of the cleanest vehicle you could find! I personally would follow Dalton, Bill and Joe anywhere! The most trustworthy Dealership that I've ever had the pleasure of doing business with! Thank you Russ Darrow Direct for everything!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the amazing review! The team here at RDD always try to do their best to accomplish this sort of customer experience. Thank you for all the very kind words.
To Russ Darrow Direct and ALL of their staff, you guys are top notch in your business! You are very welcome, and you ALL deserve the praise!