Reviews
The did a great job.
The did a great job. Even told me there some other things that needed to be done. What nice people please to go there.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Russ Darrow Direct. Your feedback and rating mean a lot to us. We're glad Rachel, Isaiah, and Cecilia were able to help, and we hope to see you again! Mike Meacham mike.meacham@russdarrow.com
Quick and efficient even though I arrived on the wrong
Quick and efficient even though I arrived on the wrong day. Seemed to be thorough
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Isaiah and our team, and we look forward to working with you again. Mike Meacham mike.meacham@russdarrow.com
I didn’t get a video this time of them checking
I didn’t get a video this time of them checking everything out on my car .
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- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
It's fine for having bare minimum things done.
It's fine for having bare minimum things done. But dont expect them to rotate your tires after they are barely worn down. But they also won't tell you there's steal belts showing on your other ones. Definitely won't be having this place do anything tire related on any of my vehicles
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, Tiffany, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon. Mike Meacham mike.meacham@russdarrow.com
They do the job.
They do the job. They’re nice and it gets done. It was easy to get an appointment.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Amber, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Direct. Mike Meacham mike.meacham@russdarrow.com
They changed my oil quickly & sent me a video of other
They changed my oil quickly & sent me a video of other checkpoints - very impressive!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Direct. Mike Meacham mike.meacham@russdarrow.com
They were great when I had questions about my new car and
They were great when I had questions about my new car and let me bring it in and asked them.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Mike Meacham mike.meacham@russdarrow.com
I have always had a wonderful experience.
I have always had a wonderful experience. I have been met with nothing but great customer service walking through the door. Always quick to get me in for oil changes just an overall wonderful business
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Jasmine: Thank you for choosing Russ Darrow Direct. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Mike Meacham mike.meacham@russdarrow.com
They go above and beyond to help get the car you want.
They go above and beyond to help get the car you want. I have bought 2 cars from them and will continue to go there for my next car.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Have had oil changes done there previously and now the
Have had oil changes done there previously and now the most recent they tell me that the threads to the oil pan are damaged... mind you this is the only place I have taken the vehicle to for oil changes. So, the tech from the previous oil change damaged the threads, said nothing and sent it on its way. Now they want me to pay for their "service techs" xxxx up. The company won't own up to and are extremely difficult to work with. Quite the coincidence the previous tech doesn't work for them anymore. Have some great business practices here.. let's damage a customers vehicle and then charge them for it. If I could give a negative star I would.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase