Skip to main content

Tim Short Ford of LaFollette

(492 reviews)
Visit Tim Short Ford of LaFollette
Sales hours: 9:00am to 7:00pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 8:00am–5:00pm
Tuesday 9:00am–7:00pm 8:00am–5:00pm
Wednesday 9:00am–7:00pm 8:00am–5:00pm
Thursday 9:00am–7:00pm 8:00am–5:00pm
Friday 9:00am–7:00pm 8:00am–5:00pm
Saturday 9:00am–6:00pm Closed
Sunday Closed Closed
New (423) 201-4607 (423) 201-4607
Used (423) 437-0896 (423) 437-0896
Service (423) 201-4597 (423) 201-4597

Reviews

(492 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

Want to share your experience with this dealership?

Write a review

ask for Roger Adkins, he was good and honest.

ask for Roger Adkins, he was good and honest. the entire staff was on point. Thanks for the good deal.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Kaleb kerby was awesome

Everything was great. From Kaleb to the finance guy. I could not have asked for a better experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hi Michael, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

Bronco Purchase

Sales person was very helpful and courteous. John done everything he could to get my bronco delivered and to get my deal completed

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hello Paul, thank you for leaving such a great review and high star rating. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Infiniti QX50

Anthony was bery easy to work with, very jelpful & friendly. The time soent at dealership was fun. Everyone was so nice,friendly & kind. Treated me like a person.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hello Jessie, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

10/10 they rock!

10/10 they rock! Kathy was very helpful and supportive! Roger made sure I loved my vehicle without pressuring anyone into anything!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Horrible thing they did!!!!

purchased this vehicle for my mother n law….. we specifically stated that it was to get her to her CHEMO treatments, we were told the car was in excellent shape but probably needed a tune up, I requested that the vehicle be serviced their before we picked it up. We didn’t want one issue because it was for her CHEMO…, just wanted to make that clear, instead we get Kathy blowing up our phone saying you need to put $500 down to hold it,,, it’s gonna go fast, my wife told her about her mother and the DESPERATE need of a safe and reliable vehicle…. It was listed with 19 codes and a bad transmission, Unreal… the codes would have been verified on there side, they said the service engine light was on because it was not reset after the oil changed…Like our mechanics said, there is no way they didn’t know about the 19 codes and the tranny problem……. So very specific to the need of this vehicle and just absolutely lied to. It’s sickening guys…… that’s exactly the reason you all didn’t want to work on the car before selling it. Deceptive practices, you all should seriously be ashamed of yourselves,…. I hope that you all treat others better..,.. CHEMO treatments we never freaking lied to you all to be so blatantly lied to…. I’m absolutely serious about reaching out to the State Attorneys office, I have every text, email, video email ..,. We were so clear…. My parent in laws needed a reliable, Safe vehicle for her CHEMO….. You all did us so very wrong, I believe everyone should be very aware, you don’t care about our family…. You care only about sales, Car hasn’t been driven since the very day we brought it home 2 weeks ago. Sickening, absolutely no excuses!!!!!!!!!!!!!!!! I can guarantee this post review will not stay up, but if one family can avoid what we are going through.. so be it.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
1 person out of 1 found this review helpful. Did you?
Yes No

Please Read This, thank w, we hope it will help you to

Please Read This, thank w, we hope it will help you to not experience this.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
2 people out of 2 found this review helpful.

Disappointed

Best salesman ( Roger ), but the used vehicle we bought for my parents is loaded with problems. We paid cash for the car and are now sinking an additional $1100 on it. The advertisement the showed the pic and options on the car were incorrect, listing things that were accurate. Did not make it 25 miles and the vehicle would not make it up a hill, we notified them within 30 minutes of leaving the dealership, only Roger called to express concern?. Certainly not the lady who called and text several times saying you need to put $500 down now it?s gonna go fast, ( it neither went fast or make it up a hill ).. so 5 stars to Roger only, extremely unsatisfactory experience

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 2.0
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
1 person out of 1 found this review helpful. Did you?
Yes No
Dealer response

Hi Robin, we always strive to do 100% for all of our customers so we’re extremely disappointed to hear of your negative experience with us. We take our customers’ comments seriously so we hope that you’ll contact our GM, Jimmy Brafford, at jbrafford@shortredmond.com so we can understand exactly what went wrong and do our best to try and resolve this matter to the best of our ability.

The Best

This dealership is the best I have found in many many years. I will not go anywhere else to purchase an auto.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hello James, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

I am so impressed with the honesty, integrity and upfront

I am so impressed with the honesty, integrity and upfront character of this dealership. I personally want to thank Kathy and Brad. A stressful buying experience was calmed by a knowledgeable, informative and honest family of caring people. Thank you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.