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Tim Short Ford of LaFollette

(485 reviews)
Visit Tim Short Ford of LaFollette
Sales hours: 9:00am to 7:00pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 8:00am–5:00pm
Tuesday 9:00am–7:00pm 8:00am–5:00pm
Wednesday 9:00am–7:00pm 8:00am–5:00pm
Thursday 9:00am–7:00pm 8:00am–5:00pm
Friday 9:00am–7:00pm 8:00am–5:00pm
Saturday 9:00am–6:00pm Closed
Sunday Closed Closed
New (423) 201-4607 (423) 201-4607
Used (423) 437-0896 (423) 437-0896
Service (423) 201-4597 (423) 201-4597

Reviews

(485 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Short-Redmond Ford

The purchase of my used Jeep from Short-Redmond Ford was the best experience I have ever had buying a vehicle. The moment I arrived until I left the dealership I was treated with outstanding customer service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi, we are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Wanted to say a big thanks to Mike and Kaleb Lay for all

Wanted to say a big thanks to Mike and Kaleb Lay for all there help and support on make the deal!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Would deal with again. Easy to work with.

These folks were pleasant and easy to deal with. I would work with them again. They were very responsive and communicative and personal; they did a good job providing details and even personal video inspection of the vehicle before making the drive over (which is great because I'm not close by). If you're sure you've found the right vehicle, you can even place a deposit on the vehicle to keep other folks from snatching it before you get there. They were very patient with my slow decision-making process. It didn't take hours to fill our paperwork. I walked away--or drove away--with a great vehicle that I'm very pleased with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Evan, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!

Great customer experience

Roger Adkins was great to work with. He really took his time to walk us through and get out the door quickly. Sales team was amazing too.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!

These folks were pleasant and easy to deal with.

These folks were pleasant and easy to deal with. I would work with them again. They were very responsive and communicative and personal; they did a good job providing details and even personal video inspection of the vehicle before making the drive over (which is great because I'm not close by). If you're sure you've found the right vehicle, you can even place a deposit on the vehicle to keep other folks from snatching it before you get there. They were very patient with my slow decision-making process. It didn't take hours to fill out paperwork. I walked away--or drove away--with a great vehicle that I'm very pleased with. Ask for Kevin.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I'm extremely pleased with my Buick Envision.

I'm extremely pleased with my Buick Envision. It has all the features I wanted in a vehicle including a Bose stereo! Thank you so much!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I had a great experience at Short-Redmond Ford.

I had a great experience at Short-Redmond Ford. The staff was very professional and super helpful. I would definitely recommend them to a friend or anyone else. Thanks again guys!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I looked at Ford vehicle and was contacted through

I looked at Ford vehicle and was contacted through instant chat.i was told someone would contact me ASAP well I waited and waited and no one called me back.when I looked for the vehicle it had been removed from the website

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Friendly no pressure salesman.

Friendly no pressure salesman. Anthony, was awesome.!! The entire dealership congratulated me on my purchase

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

After a week no bad taste

After having the new ford Ranger for over a week now I still am amazed when I think about how nice everybody was to myself and my wife and grandson . Kaleb was outstanding and the entire deal was outstanding; I have bought several new vehicles in my 64 years; but this has to be the best experience I have ever had while buying a new truck . As long as I am buying vehicles I?ll be buying from now on at Short Redmond Ford Lafollette ! Again thank you to everyone there for making this the most pleasant experience in my lifetime .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello Jeffrey, your comments keep us motivated and working hard for all our guests! We hope to be of service to you again! Take care!