Reviews
I highly recommend Short Redmond Ford. Great buying...
I highly recommend Short Redmond Ford. Great buying experience. I’ve bought several trucks from Short Redmond Ford. Always been a great experience. Great group of people. If you’re looking for a vehicle. Give them a shot. You won’t be disappointed.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are happy we could make your experience a positive one! Thanks again for your business! Take care!
The dealership messed up sending the documentation...
The dealership messed up sending the documentation necessary for me to get a plate incorrectly three times. After getting nasty with me, they realized their mistake and finally got the job done only two months late. I had test drove the car and looked up the carfax. No issues. However, the car had been in an accident. The sensor for the airbag had been damaged but jimmied so that it wouldn't go off. After a couple of months, the sensors started going off. The dealership couldn't have sold a car with airbag issues, so they made sure the sensor was "fixed". Buyer beware!
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We are so disappointed to learn of this situation you have described. Please give us a call at (423) 562-2251 to talk to our Customer Relations Manager Veronica and we will do our best to make this better. We hope to hear from you soon.
Victoria, I'm interested in knowing what you can do for a customer who lives a long distance from your dealership. The cost for the sensors ran about $600. Randy
I loved the hospital and the service while other places...
I loved the hospital and the service while other places where telling me a week wait ,just for an oil change Short Redmond ford got me in on the same day and got me done ..I would love going back there again...Thank you guys.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
jgrahamjr1, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust and we're so happy to hear that your experience reflected this. Thanks again for your business and have an amazing day!
Our salesman Josh and his team went above and beyond to...
Our salesman Josh and his team went above and beyond to get us in the suv of our dreams. He was very personable as well as professional. I highly recommend Short-Redmond Ford of Lafollette TN. I’ve never been happier with a car purchase.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
amber&john, thank you for leaving such a great review and high star rating. It is great to hear that we were able to go above and beyond your expectations and really help you out! We look forward to seeing you again!
Thank you Roger Adkins for taking such good care of us....
Thank you Roger Adkins for taking such good care of us. I’m loving my new Bronco!! Traded in my 2016 Mustang that was loaded but I just needed a change and more room. I’m not disappointed at all. Thank you again ~Kristina from WV
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Balserbabe, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We hope to be of service to you again!
I wasted weeks trying to buy a car and nobody would work...
I wasted weeks trying to buy a car and nobody would work with me so when I tell you that these guys went above and beyond I truly mean that!! Thanks Charles for helping me when Nobody else would
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Mduncan81, Your satisfaction means a lot to us, and we truly appreciate you choosing Short-Redmond Ford for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.
Best buying experience ever!
I wasted weeks trying to buy a car and nobody would work with me so when I tell you that these guys went above and beyond I truly mean that!! Thanks Charles for helping me when Nobody else would
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are happy we could make your experience a positive one! Thank you so much for being one of our valued customers and we look forward to your next visit!
Great place to buy a car, nice folks. fair price. I will...
Great place to buy a car, nice folks. fair price. I will look there again when IM ready to buy another car. Give them a try.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
johnrice3958, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you for your business! Take care!
Toyota Tacoma
I had bought a 2019 Toyota Tacoma from Tim Redmond Short the very next morning the truck wouldn't start I called them several times and no one would call me back. Finally once they answered me they told me to bring the truck back and they would look it at but once I got there they wanted $150.00 dollars 1st. I wouldn't agree to pay and they told me to take the truck to a Toyota dealer that it would be under warranty. Long story short they had bought after market keys for the truck so the key chip was not communicating with the truck all the time. it was $700.00 dollars for 2 new keys from Toyota and I feel confident the dealership knew this and that's why they wouldn't help out. S. Brooks
- Customer service 1.0
- Buying process 4.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Scotty Brooks, we are so disappointed to learn of this situation you have described. If you?d like to discuss this matter with one of our staff members, please give us a call at (423) 562-2251 with our Customer Relations Manager at your earliest convenience. Thank you for your honest comments and we hope to hear from you soon.
I was looking for a very specific vehicle, and I found it...
I was looking for a very specific vehicle, and I found it through Autotrader at this dealership. The car is as expected and the deal was clear and smooth. One comment, the car was rather dirty inside, but that is more for the previous owner to blame.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
bmwm6, reviews like yours provide encouraging feedback and help us to be better everyday, we value our customers and we look forward to seeing you on your next visit. Have an amazing day!