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Tim Short Ford of LaFollette

(486 reviews)
Visit Tim Short Ford of LaFollette
Sales hours: 9:00am to 6:00pm
Service hours:
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Sales Service
Monday 9:00am–7:00pm 8:00am–5:00pm
Tuesday 9:00am–7:00pm 8:00am–5:00pm
Wednesday 9:00am–7:00pm 8:00am–5:00pm
Thursday 9:00am–7:00pm 8:00am–5:00pm
Friday 9:00am–7:00pm 8:00am–5:00pm
Saturday 9:00am–6:00pm Closed
Sunday Closed Closed
New (423) 201-4607 (423) 201-4607
Used (423) 437-0896 (423) 437-0896
Service (423) 201-4597 (423) 201-4597

Reviews

(486 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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I am 60 yrs old, bought a lot of trucks in my life. Been...

I am 60 yrs old, bought a lot of trucks in my life. Been to a lot of dealership s, however, this dealership is hands down this is the best I have ever been to!! Friendly, professional and incredible. Salesman John Wrinkle, was great. No pressure sales, but great follow through. One great dealership!!! Plus truck was priced right! Heather who contacted me first was great too!?

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Used car

The experience we had at short Redmond ford was very good everyone went out of there way to help us !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Ford Edge

Tony was excellent salesmen. We drove two different cars and choose the Ford Edge. We like the Edge for the size.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Top-notch experience!

The staff was extremely helpful, and the environment was pressure free. With a buying experience like this, I would not want to go anywhere else.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Short Redmond Ford

Tyler Williamson was extremely helpful and was very friendly and I would recommend him to anyone else who may need a new vehicle...Short Redmond Ford was a pleasant place to buy our new Chevrolet truck, we are extremely happy with our experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Candice Douglas, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We understand it is a big decision where you purchase your car from and we are grateful to have been chosen! Thank you again for your business and we look forward to your next visit! Safe travels!

I recently bought a car here from Tony Begley. My best...

I recently bought a car here from Tony Begley. My best friend also did. We both had a great experience. The only thing I would change is not being asked so many times if I had a great experience. lol Truthfully though, not a bad dealership to deal with, I went in a couple times just looking at cars and test driving and didn't feel pressured to buy a car. Even when I bought mine I didn't feel pressured. Everyone I dealt with was very personable and easy to talk to, which for some reason is rare when you're dealing with dealerships. 10/10 would buy from them again. Ask for Tony and tell them I sent you! They pay more for referrals than other dealerships that I've been to as well, so you get paid to spread the word.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

The Works Oil Change

Always do a class A job. Will continue to use them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi William Mcdonald, we are very happy to have provided you with such a positive experience! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

Trial end Error service

More issues with my 2016 Ford Explorer than all my other vehicles combined, and only 52,000 miles. While service tries to determine what's wrong with it, I am forced to pay for a rental car while they play trial and error . I just left from my last trip there. I would rather drive an hour away to have someone that knows what they are doing to figure out what's wrong this piece of junk.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process 3.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Mr. James Robinson

Very professional, friendly and courteous providing quick and efficient service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Service department was extremely fast and helpful

Very helpful and fast . The service guys explained Every thing and checked the entire car for anything else that needed replaced and always came to check on us while in the waiting room.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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