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AutoStar of Sylva

(640 reviews)
Sales hours:
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Sales
Monday 10:00am–7:00pm
Tuesday 10:00am–7:00pm
Wednesday 10:00am–7:00pm
Thursday 10:00am–7:00pm
Friday 10:00am–7:00pm
Saturday 10:00am–6:00pm
Sunday Closed
2025 consumer dealer award
View 6 awards
2025 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award

Reviews

(640 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of AutoStar of Sylva from DealerRater.

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Fast, Easy, Peace of mind.

John and Mike were great to work with, I let them know what I was looking for and within minutes they found a truck that fit perfectly. Even though it was on a different lot they had it moved over to their lot and once it was there they called me, I ended up driving it home that day. I was very impressed with how easy it was as well as how professional both John and Mike where I would definitely recommend Autostar to anybody looking for a vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks, Rodney! We appreciate you taking the time to leave a review about your experience with Mike and John in West Asheville! We're happy to hear everything went well and hope you are loving that RAM 1500.

Very great place to buy a car

It was really nice getting our Jeep from them. Very nice people to do business with when my brother gets his business he is going to buy a truck from them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for the review! We appreciate your business and are happy to hear you had a great experience at AutoStar of Sylva!

Superb Customer Service

De-Atra Collins and Mike Baker we’re responsive to my needs from the moment I arrived at AutoStar. They are friendly and made purchasing my car a breeze! The next time I am in the market to buy another car, I will call them first.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thanks for leaving a review about your experience with our awesome team in West Asheville! We're so glad we were able to find you a car you love. Welcome to the AutoStar family!

Great Customer Service.

I had not purchased a new or used car in sixteen years and sure enough a few things have changed since then. John Burke and Mike Baker did a wonderful job in walking me through the process, as well as bringing the car I wanted from a distant franchise lot and letting me keep it for a day to have an independent mechanic evaluation. I got the car I wanted and within my budget.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks Alex! It was a pleasure working with you and we hope you are loving the Juke! Thanks for taking the time to leave a review about your experience here in West Asheville =]

Easy No Hassle Process

I saw the car on Saturday and contacted them on Monday and they made the process very easy and painless. I absolutely love my new car.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to leave a review about your experience here in Canton! So glad to hear you're loving the new car. We're happy we could help!

Nice people

Liked the honesty and eagerness to help and commitment in getting me a truck and making sure I was satisfied. It made it easy and I m glad I purchased my second vehicle from them

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you! Hope you are enjoying the new truck! We appreciate you taking the time to leave a review about your experience here in Sylva!

Awesome

Very helpful and friendly staff..I would recommend stopping by and checking them out. I would visit them again if I should find myself in the market for another vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your review! We appreciate you coming by and giving us your business. Hope that Chevy is treating you well and you're enjoying it!

Dealer response

Thank you for your review! We appreciate you coming by and giving us your business in West Asheville. Hope that Chevy is treating you well and you're enjoying it!

Amazing people to work with!

This was a wonderful car buying experience! Amanda and Shane were fantastic! Couldn't ask for a better experience! My whole family will continue to purchase cars here! This is the 4th vehicle my family has got thru autostar!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks Jacob! Hope you and Ashley are loving the Ford Escape! Thank you for continuing to choose AutoStar and for trusting us with your business.

Awsome

Very easy buying and great professional people made my buying experience the best . Will recommend auto star to anyone wanting to buy ther next vehicle

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you! We appreciate your business and are happy you found a car you love!

Impeccable Vehicles and Impeccable Service

Mike, John, and Dee of Auto Star West Asheville are nothing short of friendly and accommodating. They took into consideration of my ideal vehicle and matched me with a flawless 2015 Toyota RAV4 XLE. I received a great trade-in value for my 2011 Toyota Corolla LE, which helped with affording my monthly payments. They took their time with getting me approved through the banks and finding the best way to finance my vehicle. They even courteously washed my new vehicle before I drove it off the lot. I highly recommend Auto Star of West Asheville for those looking to get into a good-as-new used vehicle and those that want high-quality service from an amazing staff.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thanks so much for taking the time to leave this review! We're so happy we were able to find you a car you love and get you approved! We appreciate your business. Hope you are loving the new Toyota!